Chase Mortgage

Jun 2024

CHEERY STAFF w/ GOOD CUSTOMER SERVICE! The young lady at the teller booth was super friendly with my grandmother. My grandmother knows very little English and luckily for us she was bilingual in Spanish! She was very helpful, patient and walked us through my Grandma's transaction. Also, the manager was nice she greeted us in and welcomed us. The bank is very spacious with several comfy chairs and a large couch. There's security outside which makes me feel a bit safer. The drive-thru ATM is awful. It's in a super tight spot and very dangerous as the parking lot is already very tight with limited space. I wouldn't recommend the drive-thru. I would just do the outdoor ATM or go in.

Feb 2024

This bank does not want to assist you. They make you wait for over an hour and tell you at the end they tell you they can't help you. Jose made us check in but said oh we can't help anymore. I was here since 12:30 and they close at 2:00pm it took him over an hour to say sorry can't help you. Like what I came here is to add someone to my account but yet all the works are on the phone (person cell phone) or making jokes. An hour for Jose to say oh we can't do nothing anymore. Worst bank ever

Sep 2023

This bank sucks ... the machines are old nothing works it's always closed ... the atm outside all 3 are old and out dated they never answer the phones the customer service sucks I can go all day talking crap maybe it's the location but employees always got attitude too I'm gonna change my bank