UCSF Benioff Children's Physicians Pediatric After Hours Clinics & Advice Service

Jan 2023

Spent over two hours on hold across five calls waiting for an advice nurse to pick up. Was disconnected repeatedly.When I eventually got through, I was informed (two days late) that the clinic ordered my son’s urgent test incorrectly so it will need to be repeated if we want the results. Extremely disappointing and careless.

Dec 2022

We’ve always had a good experience here over 9 years now. We were recently treated same day and 2 min wait time, and got in office rapid tests and results and treatments on the spot. We were thankful for the advice nurse’s care over the phone as well and the AVS was detailed to bring to primary care the following day. Thank you!

Dec 2021

I took my barely 6-month-old daughter here for a respiratory infection with fever. It's been 2 years since that visit and I'm still furious with the physician we saw there, who was not only dismissive but shoved a nasal swab up my baby's nose so hard she bled -- we had no warning this was about to happen. I wish I'd reported this back then, but I was more concerned about my daughter's breathing. (She had to have nebulizer treatments at the ER, but has long since recovered from this illness.) Haven't been back since, and would never recommend to anyone.