The Castro Animal Hospital

The Castro Animal Hospital, located in San Francisco, CA, is a business dedicated to providing excellent care for pets. The veterinarians are knowledgeable and take the time to explain things to their clients. However, there was an incident with a front desk employee who was rude and unhelpful to a client and their dog. The employee incorrectly insisted that the client's presence on the scale would affect the dog's weight measurement, and became increasingly aggressive in her attempts to get the dog on the scale. The client felt disrespected and belittled by the encounter. On a positive note, the hospital has received praise for their care and compassion towards a long-time patient, a pit bull named Theo. The dog's owners were grateful for the attentive and personalized care they received from Dr. Lamont and the rest of the staff. They plan to return to the Castro Animal Hospital when they are ready to welcome a new pet into their home. Additionally, the hospital has been commended for their efficiency and helpfulness in obtaining International Health Certificates for cats. The staff, including Dr. Liang, were praised for their pleasant and thorough interactions with clients. The client was very satisfied with their experience and highly recommends the Castro Animal Hospital. In summary, the Castro Animal Hospital has received mixed reviews. While there have been issues with customer service, the hospital excels in providing compassionate and knowledgeable veterinary care. It is clear that the business takes pride in their work and strives to meet the needs of their clients and their pets.