North East Medical Services (NEMS) - Clement

Oct 2020

I love this place because I have great doctor. Zhen (Jane) Lu is been my prime doctor for several years, always on time with smile on her face make me feel better right way. Dr. Zheng Jane Lu has helped me controlling my sugar and blood pressure, She is very thoughtful and understanding and answers my questions so that I can understand. She refers me to some good specialist when I need them. She is very kind and pleasant. There were time when I felt bad and didn't have appointments to see Dr.Lu, and she would find way to squeeze me in that day. I appreciate that very much I recommend Dr. Zhen Jane Lu ! Great professional indeed

Nov 2019

I'm actually surprised that this doesn't have a higher rating. I'd been looking for a PCP in-network that was nearby and went in to inquire about membership a year ago. I was assisted in a clean, private office to sign up, and the process felt calm and personal. I was linked up with Dr. 'Jane' Zhen Lu as my PCP. I have seen her 3 times for different issues and I think she is wonderful. Her demeanor is friendly, calm, inquisitive, and confident. My intake has always been on time, and even if I have to wait 10 min in the exam room to see the provider, I never feel rushed in my time with the Doctor. My experience at this location is great. The location is new, and thusly VERY clean, shiny, and modern. To be honest, I thought I was going to walk into a dingy "low-income clinic" environment, but that was not the case. They are able to assist patients of varying income levels with excellence and care. I will also say that I was concerned that I would feel out of place, as NEMS services SF's Asian population. I thought I may have to navigate language barriers when calling in for appt scheduling and lab results. Nope, they are all fabulously multi-lingual and extremely professional. I have gotten exams, bloodwork, and a women's annual through NEMS and it has all gone as well as I could expect. I've been to the Noriega and Stockton locations, and have been impressed by the care and attention I've received. I will note that Stockton is very large and often crowded, it's just due to being downtown/Chinatown. Once you're in the lobby and exam room, it becomes more personal. NEMS provides a wide range of services (medical, lab draws, acupuncture, pharmacy, etc), it's pretty amazing. They also have locations all around SF. I foresee myself staying in Dr. Zhen Lu's care while I live in SF.

Aug 2019

My mentally challenged sister have been to NEMS to see Dr. Zhen Lu for at least 2 years. Our most recent appointments, I had to escort her to get detail instructions to solve a critical issue. 1st of all I'm impressed! Dr. ZL aka Jane. She put both of us at ease, soft on the eyes & helps especially when there's already a high level of anxiety when going to see a Doctor. A Rx was prescribed & a follow up to make sure my sister's symptoms are solved. NEMS is great w/the Pharmacy just right next door. No need to send it to Walgreen, CVS or Rite Aid. Whatever salary Jane have now, at least a year end big bonus should be in ordered.