About Kaiser Permanente San Francisco Medical Center Cardiology
Kaiser Permanente San Francisco Medical Center Cardiology is known for its high level of patient care, with many reviews highlighting the excellent service from doctors, nurses, and staff. Patients appreciate the dedicated support from patient advocates and volunteers, as well as the nutrition staff for their healthy and delicious meals. The medical team is frequently praised for their genuine care and attentiveness, especially during surgical procedures and labor and delivery experiences. However, some reviewers point out accessibility issues in the parking structure. The ongoing construction has left only one working elevator for patients needing mobility aids, which can result in long wait times. The entry and exit points of the parking structure can be tricky for pedestrians and vehicles, raising safety concerns. It is advisable for individuals with mobility challenges to be dropped off at the main entrance before parking. Additionally, the signage for the golf cart waiting area is currently only in English, indicating a need for more inclusive communication. Overall, while the care at Kaiser Permanente is commendable, potential patients should be prepared for accessibility challenges. Recent experiences in the emergency department have been mixed. Some patients found the wait times to be impressively quick, appreciating the staff's assistance and care. However, others have expressed frustration with the functionality of the doctor app, citing difficulties in messaging physicians and issues with prescription refills. Despite these challenges, there are moments where staff, like Sandra, have received praise for their skilled care, ensuring that patients feel well taken care of during their visits.
I had the unfortunate need to stop by here last Friday night. My friend was having an acute pain issue and I was with her. Lucky for her, I'm a nurse lol. So we had to figure what insurance she had and headed to Kaiser on Geary! We arrived sometime around 11pm and had to drive up a tiny ramp, which is a bit confusing and off putting. When you get to the main entrance the ambulance bay is TINY, like... maybe 1-2 can fit in there. I got out and a security guard asked me what I was there for. He was kind enough to help me get her in a wheel chair and took her inside while I parked my car. The garage was maybe a 3-5 minute walk down the hill. I was fine walking up the hill, but I can see how this may be an issue for some folks. Once I got inside I found my friend awkwardly stationed in the middle of the waiting room facing the main ED entrance. I quickly moved her to the side and sat with her while we waited. It was maybe 30 minutes before they called her in to triage. That was pretty quick in the world of emergency departments. After that they sent us back outside to the tiny waiting room and at that point there was a man handcuffed to a hospital bed spewing hate at anyone that was near him. He was also surrounded by several police officers. I mean, let's face it, this is San Francisco. Anyhow, maybe within 15 or so minutes they called her name and we were escorted to a small short stay CDU. We got her up in the bed and the nurse there immediately told her to disrobe, which I thought was odd... because she was only there for lower back pain. In the time she started to change the doctor came in and started to examine her. Thankfully put a stop to that silliness. Anyhow the MD quickly suggested a few things which I knew were going to be done, and declined imaging which I disagreed with, but... I wasn't the provider. Just the advocate. After he was done, they gave her a shot, I got some prescription med downstairs for her, and we were out of there in less than 1.5 hours. In the world of ED wait times, this was pretty impressive. Yes, maybe it was off-putting, but it's an ED in San Francisco. I can't expect much. Overall, for my first time in a Kaiser ED, it was pretty quick. If you have some minor urgent matter and your a Kaiser member? Don't hesitate to go here. Maybe we got lucky that night... who knows.
They boast about how they have their Dr app yet you can't email your doctor or message anyone so I just had a doctors appointment and he wanted me to let him know how things were going he said just send me a message. There is no way to send your dr an email or anything. I've been trying for over an hour and this is the fourth time I've tried there's nowhere on the app. You can email your doctor even in the message center even though there's other emails from the doctor and you in the message center when you press send message it doesn't give you the option to send a message to your doctor. It gives you options for an e-visit ???? I don't know who changed the app, but it's ridiculous now two years ago it was so easy to use. I got information immediately. Now I'm sitting here with no prescriptions that I need to take because they weren't automatic refilled like they're supposed to be so I had to order them no pharmacy that is open has them in stock. The only one open on Saturday is out of stock of a basic hormone? this is the worst health insurance I've ever had in 30 years plus I pay $800 a month for it I might as well just save 800 and take care of myself. Please Change the app back to something That is actually easy to use for patients. Two of the simplest things they can't get right auto refill on my prescription and messaging my doctor if you can't get those right what else are you getting wrong?
Sandra was great health care provider and took care of my twice during Lab exam. She is very skilled, I mean it, very skilled during bloodletting. I felt nothing during blood test working with needle. Thank you dear Sandra