On Monday a team of two came out and disassembled/reassembled the grill and fixed the problems. We grilled chicked Monday night and all systems operated as expected. Everything seems good now and I am changing the rating from one star to three. Why only 3 stars? Well, read below, starting with the original post. Best Buy has great, "I understand and will make things right" serrvice representative scripts. Unfortunately, the reps don't seem to have the power to do anything except ask the computer to reschedule an installation. Most also don't follow up or follow through. Our good service came from "Magee", the rep who responded to my second... read full review
January 2024
Another visit to the Best Buy store on Harrison Street, this time in search of a shredder to replace one that had passed hopefully to a better place after it's over 20 years with me. Wonderfully helpful person led me to them and explained the difference btwn the lower cost model and the higher cost model. First time ever that I learned about how long one could use a shredder at one time. Explained other features. Wish I had written down his name, but I also must emphasize that everyone in the store - from security guard to people on the floor helping customers, to check out personnel and even security guards are very helpful, very welcoming, and I can only compare... read full review
January 2024
A great place for all my electronic needs. They always have the best prices on the apple products. This time the I watch was acquired at a holiday price. Great staff and one of the last brick and mortars that still have products to see and try before you buy.
On Monday a team of two came out and disassembled/reassembled the grill and fixed the problems. We grilled chicked Monday night and all systems operated as expected. Everything seems good now and I am changing the rating from one star to three. Why only 3 stars? Well, read below, starting with the original post. Best Buy has great, "I understand and will make things right" serrvice representative scripts. Unfortunately, the reps don't seem to have the power to do anything except ask the computer to reschedule an installation. Most also don't follow up or follow through. Our good service came from "Magee", the rep who responded to my second... read full review
Another visit to the Best Buy store on Harrison Street, this time in search of a shredder to replace one that had passed hopefully to a better place after it's over 20 years with me. Wonderfully helpful person led me to them and explained the difference btwn the lower cost model and the higher cost model. First time ever that I learned about how long one could use a shredder at one time. Explained other features. Wish I had written down his name, but I also must emphasize that everyone in the store - from security guard to people on the floor helping customers, to check out personnel and even security guards are very helpful, very welcoming, and I can only compare... read full review
A great place for all my electronic needs. They always have the best prices on the apple products. This time the I watch was acquired at a holiday price. Great staff and one of the last brick and mortars that still have products to see and try before you buy.