Geek Squad

Geek Squad provides repair, installation, and setup services for a wide range of electronics at over 1,100 Best Buy stores. Their services cover computer and tablet repair and support, TV and home theater repair, car stereo and GPS installation, cell phone repair, and home appliance repair. Geek Squad aims to fix most makes and models, regardless of where the customer purchased them, and offers guidance on maximizing the use of technology. However, some customers have reported issues with their service. One customer detailed a negative experience with the installation of a grill, citing errors in assembly and inadequate training of the installation team. While acknowledging positive interactions with a helpful customer service representative, the customer expressed frustration with the lack of follow-through and the limited ability of representatives to resolve issues. Despite these challenges, other customers have praised Geek Squad and Best Buy for their excellent customer service. One customer highlighted the knowledgeable and helpful staff, who provided guidance on product selection and features, leading to a positive shopping experience. They also commended the store's wide selection of products and competitive pricing. Another customer specifically praised Geek Squad for offering competitive prices on Apple products and the opportunity to see and try products before purchasing.