scheduled an appointment for 8:45am. Arrived 8:40 and waited until 9:25 and still waiting for the physician who’s “running late” doing another telehealth appointment. Please don’t double book your patients.
June 2023
One of the worst experiences I’ve ever had with the doctors office and customer service upon arriving the receptionist or whatever she is in the front was extremely rude and almost non responsive not sure why person like this would be in charge of anything related to customer service. My appointment was set up three weeks ago of course at no point did anyone advise me that I needed to change my primary physician to their office and they told me that two weeks ago I would not have wasted my time this morning. in addition, I asked for a courtesy visit after the change was done immediately after she requested it, and they denied it. The front of the office is obviously... read full review
January 2023
In the past, I've bounced around different doctors offices because I always found they lacked empathy and treated me more like a number than a patient. That is.. until I saw Dr. McDonald. I was originally recommended by a friend for back issues I was having from an injury, but loved her so much that I switched her to be my primary. I'm a big fan that she's a Doctor of Osteopathic Medicine, and not an MD. (DOs receive the exact same training as MDs, but with a more holistic approach. Then they have additional training in body manipulation techniques, which have been a lifesaver for my back injury). Recently, I am going through a bad health spell despite... read full review
scheduled an appointment for 8:45am. Arrived 8:40 and waited until 9:25 and still waiting for the physician who’s “running late” doing another telehealth appointment. Please don’t double book your patients.
One of the worst experiences I’ve ever had with the doctors office and customer service upon arriving the receptionist or whatever she is in the front was extremely rude and almost non responsive not sure why person like this would be in charge of anything related to customer service. My appointment was set up three weeks ago of course at no point did anyone advise me that I needed to change my primary physician to their office and they told me that two weeks ago I would not have wasted my time this morning. in addition, I asked for a courtesy visit after the change was done immediately after she requested it, and they denied it. The front of the office is obviously... read full review
In the past, I've bounced around different doctors offices because I always found they lacked empathy and treated me more like a number than a patient. That is.. until I saw Dr. McDonald. I was originally recommended by a friend for back issues I was having from an injury, but loved her so much that I switched her to be my primary. I'm a big fan that she's a Doctor of Osteopathic Medicine, and not an MD. (DOs receive the exact same training as MDs, but with a more holistic approach. Then they have additional training in body manipulation techniques, which have been a lifesaver for my back injury). Recently, I am going through a bad health spell despite... read full review