Disrespectful attitude of an employee towards me. Shaun Graham refused to serve me because I spoke with an accent. He told me that he was not comfortable talking to me. and sent me to another brunch. communication took place in an unfriendly manner. This is discrimination !!!! I wish everyone not to be Shaun's client!!!!
June 2019
The staff at this location are amazing. The Manager Scott, Tellers Angie , Samira, and Yousef are all very professional. The mortgage specialist Leif is also friendly and professional. They always bend over backwards to make sure I am well taken care of. Whether applying for a loan, or just making my monthly payments. They are 1 great team.
April 2018
I have been a US bank account holder for 10 years. I am so sad to say this branch was my first poor experience. I tell all of my friends to get a US Bank account when switching, and I have had nothing but great customer service until I visited this branch. I went to the Torrey Hills branch inside Vons to make change. I was going on a long distance road trip soon and I needed to convert my bills to fives ones and quarters for tolls. The manager, Scott Robertson, and the teller Angie were whom I dealt with. Angie whispered to Scott and after some time he seemed to reluctantly tell her to go ahead with my request. He then asked me presumptively what business do I own? I... read full review
Disrespectful attitude of an employee towards me. Shaun Graham refused to serve me because I spoke with an accent. He told me that he was not comfortable talking to me. and sent me to another brunch. communication took place in an unfriendly manner. This is discrimination !!!! I wish everyone not to be Shaun's client!!!!
The staff at this location are amazing. The Manager Scott, Tellers Angie , Samira, and Yousef are all very professional. The mortgage specialist Leif is also friendly and professional. They always bend over backwards to make sure I am well taken care of. Whether applying for a loan, or just making my monthly payments. They are 1 great team.
I have been a US bank account holder for 10 years. I am so sad to say this branch was my first poor experience. I tell all of my friends to get a US Bank account when switching, and I have had nothing but great customer service until I visited this branch. I went to the Torrey Hills branch inside Vons to make change. I was going on a long distance road trip soon and I needed to convert my bills to fives ones and quarters for tolls. The manager, Scott Robertson, and the teller Angie were whom I dealt with. Angie whispered to Scott and after some time he seemed to reluctantly tell her to go ahead with my request. He then asked me presumptively what business do I own? I... read full review