Portable Source Inc

Aug 2015

I have come here several times and will probably go back - now that I know that if there is any customer complaint about a perceived problem with their products, services, or prices that the owner or manager will do whatever they can to correct it and resolve customer dissatisfaction. A suggestion I have for BOTH customers and the store to prevent possible misunderstanding is to clarify the cost/price prior to payment and include an itemized/detailed description on the invoice/receipt.

Jun 2015

I'm not sure how we stumbled upon them many years ago, but they are always our go-to when something happens with any of our computers. They barely take more than 24 hours to get back to us with a diagnosis. Reasonably priced and honest. They've even taken quick looks at our laptop and charged us nothing when our laptop was toast.

Oct 2014

First off, I contacted the Portable Source on the recommendation of the Geek Squad at BestBuy. I used to take my laptops to another vendor in the area, but it appears that their experienced technicians are no longer working there. I brought my Toshiba Satellite P770 laptop to them because my CD/DVD drive stopped working a couple of days after my warranty ran out. I thought the problem might be the motherboard because: 1.) The computer's fan would be going like crazy, even when the computer wasn't running hot. 2.) The computer recently started to shut down on its own just because it felt like it. And 3.) The machine also started to think the battery was dead. They indicated that without a diagnostic it was impossible to tell, but that the motherboard seldom goes bad. They also indicated that they couldn't give me a price on motherboard replacement until they found out which one Toshiba had put inside it. So I brought the computer in for the diagnostic after I obtained a back up computer to use while that one was in the shop. True to their word, they performed a diagnostic that indicated there was a short in the motherboard. I have to admit, when they told me they could "fix" the problem without replacing the motherboard, I was a little perplexed. (That to me was even more perplexing than having to find out which motherboard was inside the computer, since I always assumed that laptop makers use proprietary equipment.) It turns out that the short was caused by the motherboard rubbing up against other components it should not have been rubbing up against. (Tight tolerances and worn out parts appeared to have caused the problem.) Their solution was to replace the (mounting) grommets for the motherboard to prevent the shorting, and I have to say that the computer works as good as new. None of the problems I mentioned are plaguing my machine now. Not that the fix was cheap, but it was cheaper than buying a new motherboard, and certainly cheaper than buying a replacement laptop, which I did anyway as a backup. These guys seem very honest. If they wanted to they could have told me they had to buy a new motherboard, charged me for it, and I would not have been the wiser. One suggestion though would be to open a little earlier than 10:00 AM.