Kelvin Nguyen, OD

Mar 2024

I received an mrx from another place but have seen this office in passing and I went to take a look while we got some food near by...I went to the door and it was 4:52 pm, I have the photo to prove. I totally understand that it's 8 minutes till close but the business hours are 1000 am - 500 pm, when I got to the door it was locked. I pulled a second time in case it was me...there were two gals inside, on of them, not sure if she's front desk to technician had long dark hair, kept mouthing, we are closed, I tried to ask, at what time do you close? But she couldn't hear me through the closed door and windows. I took my phone out to take a photo and she comes out. She states that an employee had an emergency and they closed early today...she asked me what I needed. I said that I had gotten an mrx and wanted to take a peek at inventory to see prices and frame designs. She let me know a rundown of prices and advised I come back. I work at an eye institution which does lots of refractions and we have a large number of patients of the 92105 area and I always like to recommend a great place to go. I thought this was it. Unfortunately the quality of care for Jacqueline Le OD and Kelvin Nguyen OD is not reflected of the staff...or perhaps it is. This encounter to me showed lack of professionalism, lack of care, and disrespect. The amount of time the gal spend with me outside of the office when she poked her head out could have been a conversation we had indoors, this would have allowed for a better first impression. I guess I will keep searching for an optical place to send our patients to, because this is not it.