Dryclean USA

Apr 2021

I've been coming here for years. Recently the service has just gotten bad. A few months ago I showed up a few minutes before closing time and they shut down their computers a few minutes early so they could not find the clothes I needed for a trip. I had to come back again and didn't have my clothes I needed for the trip. Then recently I've been getting text messages for coupons for getting up to 30% off on dry cleaning. 2 months ago I presented the coupon when I was dropping off my items and they said to present the coupon when I pick up. When I went to pick up they denied the coupon and said I should have presented when I dropped my items off (which I did). After a few minutes of haggling they finally gave in to my request. Last week I received another coupon for 30% "All dry cleaning". When I went to drop off my comforter they pointed out that it was not part of dry cleaning but part of "Household items" so it did not qualify. When I was about to leave with my comforter they said they would apply the credit. I thanked them and when I went to pick up my comforter 6 days later they once again did not apply the credit and charged me full price. At this point I gave up on them. Not worth my time dealing with dishonest and rude people. Message to the manager/owner false advertising and false commitments are bad business in case you have not learned yet. I won't be going there anymore.

Sep 2020

I dont usually post much but this cleaners actually saved my beloved comme des garcon pants. It had some grease stains from my bike and a small tear in the crotch area, but now its fixed up as new. Thank you! Also the manager was so kind and gracious, probably half the reason i come here. I would definitely recommend going here!!

Sep 2018

This is my favorite dry cleaner. Reasonable price, quality service, and very friendly staffs. If you need the good dry cleaning in Carmel Valley area, this is the place you should go!