Appliance Repair Service

Aug 2024

Frigidaire technical support recommended Optimus and gave me their phone number. I requested service on a non-cooling freezer. They were able to come the same day and Andrew phoned ahead and arrived as scheduled . when he arrived he quickly diagnosed the problem has the compressor by listening. He then took out enough content to access the back of the freezer and verified his analysis. They could not get a new compressor until Sunday. My full freezer of food would have spoiled within a day and even buying a new freezer would take until Saturday, Andrew asked if I would like him to try the hammer fix. I said certainly and got him a rubber mallet and with the compressor off He hit the compressor twice. Told me to start the freezer and it was cooling. I asked how long it might work and Andrew said no idea maybe a year maybe a month maybe a week no idea , my service call was $65 and Andrew said it would've been $80 more had I clicked Google rather than dial directly because Google charges them extra. my freezer is cooling now a new freezer should come Saturday. I have never in 80 years Had a better service experience than Andrew. Johnnyg

Feb 2023

Andrew Ivkin came and figured out that our dishwasher needed an inlet valve. He came back two weeks later because of our time issue to install the new part. I was impressed by how he did the work. Other repair men needed to take the door off in order to fix it. Andrew figured out a time saving way to simply remove the lower kick panel and nothing else. He was super fast. But, when tested, it didn't work. Andrew could have threw up his hands and walked away but instead he took a deeper look and found the other BIG problem. RATs! Yuck! They had gotten in there and chewed a few wires in between his first visit and second visit. Andrew helped us out in two ways. ONE, he repaired the chewed wires to regain a working dishwasher. TWO, he alerted us to the rat problem. Now both problems have been addressed. Andrew was super smart, very nice, and a really good repair man. I highly recommend Optimus and especially Andrew!!!Oh, this is the second time we used Optimus. The first time was to fix out central heating. One company said we needed to replace the unit but Optimus fixed it and saved us a bunch of money.

Feb 2023

My washing machine failed to work this morning. I called Optimus Appliance Repairs as recommended by Yelp and Ana was able to schedule the same day appointment for me providing me with timely updates. Andrew, the technician called ahead and showed up at the door on time. After carefully listening to my problem, Andrew went to work. He did not just professionally diagnose the problem, offered solution, but also explained what can I do in the future to avoid the problem all together. Thank you for the great service Optimus.