Wow! Dr. Kelly is amazing. He made me feel super comfortable and was incredibly knowledgeable and funny. I was nervous as I've only ever had one eye exam and have been having bad headaches. He diagnosed me with a new, mild astigmatism and didn't try to convince me to buy anything. Lisa at the front desk was also super knowledgeable and was not a sales person, thank god, she was a customer service professional to the max. She answered all my questions and was up front about what I truly "needed" and could benefit most from. Felt incredibly supported and I definitely trust them as medical professionals and small business owners. I am so grateful I found... read full review
March 2023
I have followed Dr.Kelly when he was at another office one day a week in San Mateo 10 -15 years ago. He was the bright star at this stuffy practice. I then moved to Minnesota and back to San Bruno, for a temporary assignment. I recently went for an eye exam at his office and found his staff very helpful and competent. They gave me the 'down home' treatment, which is pretty awesome!While waiting for my eyes to dilate, I overheard many repeat customers talking to the receptionist as she recognized each person, adding nice and welcoming words. This does not happen in the large city offices, with overcrowded and overturning staff.
January 2023
Dr. Kelly and his assistant Eban are very professional and helpful in doing my tests and picking my glasses. They are also approachable and friendly - feel free to carry any small conversation, from restaurants, hobbies to family trips, with them! I was a customer here 2018~2021 (4 years). I did my annual exams and got three pairs of glasses here. I left just because I moved to San Diego from Bay Area.
Wow! Dr. Kelly is amazing. He made me feel super comfortable and was incredibly knowledgeable and funny. I was nervous as I've only ever had one eye exam and have been having bad headaches. He diagnosed me with a new, mild astigmatism and didn't try to convince me to buy anything. Lisa at the front desk was also super knowledgeable and was not a sales person, thank god, she was a customer service professional to the max. She answered all my questions and was up front about what I truly "needed" and could benefit most from. Felt incredibly supported and I definitely trust them as medical professionals and small business owners. I am so grateful I found... read full review
I have followed Dr.Kelly when he was at another office one day a week in San Mateo 10 -15 years ago. He was the bright star at this stuffy practice. I then moved to Minnesota and back to San Bruno, for a temporary assignment. I recently went for an eye exam at his office and found his staff very helpful and competent. They gave me the 'down home' treatment, which is pretty awesome!While waiting for my eyes to dilate, I overheard many repeat customers talking to the receptionist as she recognized each person, adding nice and welcoming words. This does not happen in the large city offices, with overcrowded and overturning staff.
Dr. Kelly and his assistant Eban are very professional and helpful in doing my tests and picking my glasses. They are also approachable and friendly - feel free to carry any small conversation, from restaurants, hobbies to family trips, with them! I was a customer here 2018~2021 (4 years). I did my annual exams and got three pairs of glasses here. I left just because I moved to San Diego from Bay Area.