Kaiser Permanente Sneath Lane Medical Offices

Jul 2024

I could not get an appt. with my regular dr. because he was out of town for 3 weeks and then was booked solid for the following month. I wanted to get an annual check up during my vacation so that I could get routine blood tests, talk about switching medication due to an allergic rash and follow up on an aneurysm found in a scan during a hospital stay. I got an appt. with another doctor upstairs. She was was puzzled that I didn't want to wait more than 2 months for an appt. with my regular dr. and sat typing with her back to me the entire appt. She didn't seem to be listening to me at all, cut me off often and was very condescending. She didn't believe that I had an aneursym and I had to tell her where to find it in my chart. She acted like I was over-reacting when I asked for a scan to see if there were any changes (the hospital neurosurgeon recommended monitoring it). Later I read the appt. notes to see if she put in the referrals/tests that I asked for. It turns out the typing she was so engrossed in was her writing that I was "emotional" for wanting a scan and new rx. She misheard and/or mischaracterized everything I said to make me seem like a hysterical neurotic and even put incorrect information into my chart. I did feel like her poor English skills added to the problem, but she was very rude and the notes were disrespectful.

Jan 2024

I hope I never ever ever have to go back to this place again .. The receptionist is rude the pharmacy guy used to be nice but now he's in some kind of hurry all the time and seems very unhappy .. Drs are super late and just act like it's okay .. Such a convenient location but I will keep my regular Dr in Ssf .. Avoid this place, it's riddled with unhappiness

Jan 2024

Had an appointment in person, got there and apparently it's online. But when appointments was made it was clarified in person. How do you fuck this up? This time and money. Had to call off work to make it to this appointment and care.