San Bernardino Primary Care Doctor - Telehealth Available

Apr 2024

Everytime I come into this place there always seems to be a cockroach. Office management really needs to step up their custodial services and possibly call pest control. This isn't fair for staff nor patients.

Apr 2024

I went here as a child & young adult. A few of my medical issues were missed or misdiagnosed as psychological, but once I left, I found better care and none of my pain turned out to be psychological. There are other negatives that occurred. A nurse was frustrated & decided to spill my medical information to the entire waiting room. They acted like that was my fault. One of my family members was there, I was not. None of us forced that nurse to open her mouth and violate HIPPA. Her actions, her responsibility. The next negative is that someone stuck a note in my chart claiming that my father threatened Dr. Tupas. My father would never attend an appt with me or step foot in a medical building unless it was an emergency. Nobody in my family ever threatened or mistreated anyone. It was a shame because I thought he was a good doctor before that. The next negative thing is someone over the phone from either patient relations or records said "We" as in my family have been causing problems since the 90s. I never stepped foot here in the 90s. I was not a patient until 2002. The only reason I ever still came in was for my aunt with special needs to get her care. The last time she received a shot, she stated she was asked particular questions that were leading without a guardian in the room. Before, they have stated there is not enough room in the back. Well when you are dealing with minors or developmentally disabled individuals, it is a matter of law that they are allowed to have a caregiver, family member, or guardian with them. I'm trying to get more information, but the patient rep attempted to pin blame to skirt around their actions. You can speak about negative experiences without speaking badly about anyone specifically. I didn't get that same respect and grace when my family and I were accused of always causing problems in a time period I didn't even go here and then when I did. I was a CHILD for most of my time there.

Sep 2023

Used to be San Bernardino Medical Group and always got good care but since they changed they became disorganized and take hours just to get seen.I went in through the entrance which is in the rear of the building and was told to drive to the front of the building and wait and someone will come get me after 45 minutes someone came and took a sample from my nose for a Covid test then went back inside only to come out an hour and a half later to bring me in . They checked my temperature and listened to my lungs and informed me I just had a virus and released me. A week and a half later I'm in the ER and diagnosed with congestive heart failure and admitted to the hospital. I feel that they should have delved into my condition more as I told them that this was my 3rd time in urgent care in one month and I was getting progressively worse.