Community Memorial Chapel of San Bernardino

I thank God for Natalie and Mr. Cooper at Community Chapel. A few weeks prior I had a difficult and exasperating experience with a well known Mortuary and I shared some of that experience with Natalie. She reassured me that I would have a different experience at Community Chapel. She was right! From the time I walked in those doors, to laying my love one to rest, Natalie and Mr. Cooper provided me care, compassion, respect and dignity for my love one and that is something that surpassed the well knownMortuary. ​

I was not going to leave a review however I read a response from the owner to a previous review of Ty Jackson which upset me even more in which the response from the owner was not true in reference to Facebook was the chosen as a live stream option...That was the ONLY option provided for live stream which shouldn’t have required a cost. Supposedly they didn’t know how to or didn’t want to do the YouTube live stream. The Facebook live stream was not on the funeral home’s Facebook business page but on someone’s personal Facebook page with no audio and continuously ending and starting over multiple times creating a new url link each time still with no audio each... read full review

If I could give zero stars I would. Let’s start with choosing Facebook live as an appropriate platform for a virtual memorial service. Second how is it that you don’t bother to test the platform to make sure those of us signing in can both see and HEAR the service. Then when you call to get information you get told “We are trying or best” SMH it’s unacceptable. First we are unable to attend in person and then the only platform we have to say goodbye is taken due to poor planning and technical issues.