My tile contractor ordered my tile from daltile. Initially the invoice had the wrong color but I corrected that and it was passed onto Daltile. Unfortunately a mistake got made and the wrong tile was delivered, easy enough to happen. Daltile reached out the sales rep and realized it was their mistake and they owned it to the point of going to get the tile at one of there warehouses two hours away in order to make it right and keep my job on schedule. Much appreciated the ownership and follow through. Mistakes happen, it’s what you do next that makes a difference. I appreciate this level of customer service. Thank you Daltile of Salinas.
March 2017
Efrain at Daltile was extremely helpful and very knowledgeable about their product. My Contractor recommended them. We're doing a full Master Bath remodel and I needed to choose floor tile, shower floor covering wall tile etc. I thought the whole experience would be overwhelming so i prepared the night before by going on their website. It really helped to have an idea of their stock. Efrain the store manager listened to my ideas and helped put them to reality. We gathered samples and grouped them together to see how it would look. He was so patient and also gave his professional opinion. It didn't take nearly as long as I thought it would. I'm very happy... read full review
My tile contractor ordered my tile from daltile. Initially the invoice had the wrong color but I corrected that and it was passed onto Daltile. Unfortunately a mistake got made and the wrong tile was delivered, easy enough to happen. Daltile reached out the sales rep and realized it was their mistake and they owned it to the point of going to get the tile at one of there warehouses two hours away in order to make it right and keep my job on schedule. Much appreciated the ownership and follow through. Mistakes happen, it’s what you do next that makes a difference. I appreciate this level of customer service. Thank you Daltile of Salinas.
Efrain at Daltile was extremely helpful and very knowledgeable about their product. My Contractor recommended them. We're doing a full Master Bath remodel and I needed to choose floor tile, shower floor covering wall tile etc. I thought the whole experience would be overwhelming so i prepared the night before by going on their website. It really helped to have an idea of their stock. Efrain the store manager listened to my ideas and helped put them to reality. We gathered samples and grouped them together to see how it would look. He was so patient and also gave his professional opinion. It didn't take nearly as long as I thought it would. I'm very happy... read full review