Our 19 year old Rheem water heater broke down at 11:00 pm. We called Water Heater Only and left a message. Manager Dave Sevits called us at 7am and we had a long discussion about what we could do. In less than an hour, his employee, technician John, was with us. He explained in detail what he was going to do, and when we agreed on a price, he got to work. We haven’t seen a person treat all the little things so carefully for a long time. It was a great pleasure to see the work of a true professional. Now a new handsome Bradford White has taken up residence in our laundry room, taking the place of the old Rheem. Everything looks much more modern and thoughtful than it... read full review
November 2023
The crew at Water Heaters Only were quick to respond, and super helpful in providing info & options. I called on a weekend and Shaun set me up with a Monday morning appointment & the manufacturer's diagnostic line. Manufacturer recommended I replace multiple parts, but the technician (John) suggested I might not need them. He guided me through some troubleshooting, and I was able to get the heater running again. Saved me hundreds of dollars on parts. Thank you!
August 2023
Our W/H went offline Friday morning. Confronted with a weekend and not knowing when we would have hot water, we took to some searches to see if we could find help. WHO immediately took the call, said they could get it done over the weekend (we had a standard tank) and quoted over the phone. The tech Matt H was on time and did a great job to make sure we got the right tank for the house and got it all done in three hours (including one trip to the warehouse). While I hope we get a long life from this one, if ever we need another, WHO will be the first phone call!
Our 19 year old Rheem water heater broke down at 11:00 pm. We called Water Heater Only and left a message. Manager Dave Sevits called us at 7am and we had a long discussion about what we could do. In less than an hour, his employee, technician John, was with us. He explained in detail what he was going to do, and when we agreed on a price, he got to work. We haven’t seen a person treat all the little things so carefully for a long time. It was a great pleasure to see the work of a true professional. Now a new handsome Bradford White has taken up residence in our laundry room, taking the place of the old Rheem. Everything looks much more modern and thoughtful than it... read full review
The crew at Water Heaters Only were quick to respond, and super helpful in providing info & options. I called on a weekend and Shaun set me up with a Monday morning appointment & the manufacturer's diagnostic line. Manufacturer recommended I replace multiple parts, but the technician (John) suggested I might not need them. He guided me through some troubleshooting, and I was able to get the heater running again. Saved me hundreds of dollars on parts. Thank you!
Our W/H went offline Friday morning. Confronted with a weekend and not knowing when we would have hot water, we took to some searches to see if we could find help. WHO immediately took the call, said they could get it done over the weekend (we had a standard tank) and quoted over the phone. The tech Matt H was on time and did a great job to make sure we got the right tank for the house and got it all done in three hours (including one trip to the warehouse). While I hope we get a long life from this one, if ever we need another, WHO will be the first phone call!