Sutter Health Family Medicine

Jan 2024

This is place is ghetto! The restroom is so nasty. It makes me want to throw up. I told the doctor to check my head to ensure the wound is healing properly. He did not even bother to check my head! Be careful with the homeless populations walking around the facility!

Oct 2023

Please know that there is a shortage of Primary Care Doctors here with a very long wait time for appts, especially for new patients. There are Residents, but they are always on rotation and dependent on the attending. It's open enroll for many right now and every morning I hear the radio add on choosing Sutter Health so you can have a caring and personal relationship with your doctor. It makes me sad to hear this being advertised as my experience, along with many others that I know, has been short of frustrating and having to go to Urgent Care due to lack of availability with my doctor. Her current next open apt is in Feb 2024. I am not on here to speak badly about Sutter, but just to be honest. I understand that it's systemic and UCD is not even taking new patients right now. I had the best PCP at Sutter years ago and switched back to Sutter last year, hoping for the same level of care. It has been disappointing and overwhelming trying to navigate what is currently in place. Just hoping others are not mislead by the current advertising. Wish I had known! And hope it gets better for all.

Jun 2023

I developed a problem over the weekend that wasn't bad enough for urgent care or the ER but definitely couldn't wait forever. The team practice model came to the rescue. My PCP was completely booked however his colleague Dr. Tony Lai had a spot Monday afternoon. The check in process was easy. The front end staff were kind and efficient. My appointment happened exactly as scheduled without having to wait. All of my concerns were heard and addressed. I'm so grateful for the experience.