Private Wealth Management | U.S. Bank

Mar 2024

I brought two hundred dollar bills in to the bank on Alhambra about a year and a half ago . YOU haven't contacted me to date. I don't have your contact information but as far as I know the security checks were good. I'm sorry that your people do such a poor job of doing a job it's only two hundred pieces of evil. Where is the love.

Nov 2017

This is the worst bank ever on Dewey in Fair Oaks, Calif. I withdraw money out of the ATM machine at the branch and I got counterfeit money. The two bank tellers took the money and didn't replace it. They accused me of issuing counterfeit money. I suggested for them to look at the camera to see that the money came out of there ATM machine.They refused. Do not bank there.

Aug 2015

It started when I visited the R Street branch to ask for clarification on two fees I was charged. One occurred in my checking account (opened at Campus Commons) and the other in my savings account (opened over the phone). No matter which branch I contacted, I was always told to contact the other one "where the account was opened." I finally visited the downtown branch to get some answers. The teller Jesus agreed to call the Campus Commons branch on my behalf regarding my checking account query. Without explaining any of the situation, he asked if they would reverse my overdraft charge. After a moment he said "ok," and ended the call. He then told me that the other branch stated they wouldn't be willing to reverse this charge since I'd already had multiple fees reversed this year. When I asked him to clarify what fees he was referring to, Jesus shrugged and said he didn't know and I'd have to "ask them" at Campus Commons. I was then transferred to a different customer service agent, who again called the Campus Commons branch on my behalf. I spoke with Amy, who offered a partial refund of the fee. I asked her to clarify what previous fees I'd had reversed this year, since I have no recollection of this. She stated she didn't have access to that information. When I asked why the previous teller had made such a statement if they didn't have access to that information, she said she didn't have knowledge of that conversation and told me I could have the partial refund or nothing. After speaking with another customer service agent at the corporate level, I was informed that there was in fact no record on my account of any previous reversals. Shrugging and telling me to take it up with someone else is not my idea of customer service. If it's important to you to know that the person you are asking for help is providing factual information about your finances, I would not recommend trusting US Bank.