Intensive Care Unit: Sutter General Hospital

Sutter is great with the following exception - Emergency Room. If you are admitted you first have to wait a very long time in the ER rooms. Some of these rooms are little more than in the halls with no doors. The personnel working these back rooms do a terrible job of respecting their patients. Instead, you will be ignored and treated like you are invisible while they sometimes talk, laugh, yell and waste time doing nothing. It's like a party atmosphere for them and I can't imagine any hospital administrator allowing so much "socializing" and "partying" while people admitted are so sick and trying to rest. Resting in the ER rooms is impossible,... read full review

The days of Sutter being a superior care facility have gone by the wayside. The care providers are top notch. Most of the supporting staff is excellent. There are a few exceptions. Much of the wait areas, hospital floor and exam areas are deficient. I won't drone on about the miserable ER. A true blemish. Sutter over time has focused on expanding their footprint and obviously executive compensation over the facilities and the customer experience. I'm not a fan.

I had out-patient surgery this summer at Sutter General and had excellent care. I cannot say enough good things about my visit here. Real professionals who are caring and considerate. Thank you all!