The slowest bank in existence. 1 teller per 11-14ppl Zero tellers for the business line Literally just 1 teller. Common occurrence here. Like why??? Over 10 ppl in line for the personal bankers
February 2024
YOU WILL BE TREATED DIFFERENTLY if you are not of the same or a common ethnicity!! I'm a medical coder for Keck Medicine of USC and long story short had to cash a payroll check from Keck Medicine of USC here, which was a client of Bank of America. After waiting over 20 minutes to even be helped, patiently watching how courteous and friendly the employees were with the other customers (who you guessed it, were of the same ethnicity and spoke a similar language) I was finally waived over to a teller who just looked at me & didn't say a single word. After what seemed like talking to myself to state why I was there I provided my signed check and 2 additional... read full review
January 2024
Dude, this place is so depressing and slow. The administrative staff and bankers process customers' needs soooooo slowly. They are all pretty nice and calm, but it took me almost 2 hours just to obtain a few cashiers' checks and there was a long ass line out the door on a weekday afternoon....they need more staff. They should probably also offer complimentary water from a dispenser/coffee/some kind of candy dish/snacks for waiting customers. And lastly, at least let us use the restroom if you're going to have us waiting for...everrrrrr... read full review
The slowest bank in existence. 1 teller per 11-14ppl Zero tellers for the business line Literally just 1 teller. Common occurrence here. Like why??? Over 10 ppl in line for the personal bankers
YOU WILL BE TREATED DIFFERENTLY if you are not of the same or a common ethnicity!! I'm a medical coder for Keck Medicine of USC and long story short had to cash a payroll check from Keck Medicine of USC here, which was a client of Bank of America. After waiting over 20 minutes to even be helped, patiently watching how courteous and friendly the employees were with the other customers (who you guessed it, were of the same ethnicity and spoke a similar language) I was finally waived over to a teller who just looked at me & didn't say a single word. After what seemed like talking to myself to state why I was there I provided my signed check and 2 additional... read full review
Dude, this place is so depressing and slow. The administrative staff and bankers process customers' needs soooooo slowly. They are all pretty nice and calm, but it took me almost 2 hours just to obtain a few cashiers' checks and there was a long ass line out the door on a weekday afternoon....they need more staff. They should probably also offer complimentary water from a dispenser/coffee/some kind of candy dish/snacks for waiting customers. And lastly, at least let us use the restroom if you're going to have us waiting for...everrrrrr... read full review