Mortgage, Bank of America

Apr 2024

The slowest bank in existence. 1 teller per 11-14ppl Zero tellers for the business line Literally just 1 teller. Common occurrence here. Like why??? Over 10 ppl in line for the personal bankers

Feb 2024

YOU WILL BE TREATED DIFFERENTLY if you are not of the same or a common ethnicity!! I'm a medical coder for Keck Medicine of USC and long story short had to cash a payroll check from Keck Medicine of USC here, which was a client of Bank of America. After waiting over 20 minutes to even be helped, patiently watching how courteous and friendly the employees were with the other customers (who you guessed it, were of the same ethnicity and spoke a similar language) I was finally waived over to a teller who just looked at me & didn't say a single word. After what seemed like talking to myself to state why I was there I provided my signed check and 2 additional forms of ID. For the next 5 minutes both the teller and someone else kept talking to themselves in their native language while putting my check up to the light, with a flashlight numerous times. Now considering this was a payroll check from a major hospital in CA that literally looked more official than your favorite referee, I knew instantly what they were doing was simply an absolute attempt to make me as uncomfortable as possible. After realizing wtf we both know which was there was not a damn thing wrong with the check he then tried to tell me it was going to cost $10 due to not being an account holder. Considering what I just experienced, the last thing I was about to do is give them the opportunity to earn my business. I'd honestly say shit needs to be called out by their "higher ups" but the fact that they are probably of the same ethnicity I'm not going to even try to waste my energy there & rather prevent it from happening to someone else.

Jan 2024

Dude, this place is so depressing and slow. The administrative staff and bankers process customers' needs soooooo slowly. They are all pretty nice and calm, but it took me almost 2 hours just to obtain a few cashiers' checks and there was a long ass line out the door on a weekday afternoon....they need more staff. They should probably also offer complimentary water from a dispenser/coffee/some kind of candy dish/snacks for waiting customers. And lastly, at least let us use the restroom if you're going to have us waiting for...everrrrrr...