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I want to thank the following people and departments for there experience and professionalism in the purchase and delivery or my Assume 2025 Cadillac LYRIQ Luxury 2 AWD. First of all I want to thank Marty, the salesman who was directly involved in getting my assume 2025 LYRIQ. Without him, things would not have gone as smoothly as they did. The service department were true professionals in making sure that my expectation's of 2025 LYRIQ and any issues that surfaced were adressed and resolved as quickly as possible. The Finance Department and especially Fred Farler were true professionals in making sure that the paperwork process was completed in a timely manner and... read full review
Just got my Lyriq back after some minor warranty work - all software updates that cured several issues. After two terrible experiences (one in sales and another in service) with another Sacramento Cadillac dealership, I was very pleased with the whole service experience with Reliable. The service writer, Elvis, listened to my concerns and accurately passed them to the tech who did the work.
Electric vehicle techs are in short supply right now and I expected the work to take three days so I needed a loaner. While I had to wait a few days to get an appointment with the tech when they also had a loaner available, everything went smoothly and I actually... read full review
Ken was my Service guy. I was having problems with my Cadillac XT6.Seemed to be hesitating slightly at highway speed going up a grade. Another GM dealership couldn’t “replicate “ the problem. It continued so I thought I would try Cadillac in Roseville. Ken heard what I said and they test drove it up a grade at speed and diagnosed it even though there was no check engine light. Fixed the problem all under warranty. Very happy with the communication and the service. I’ll be back.