Went in store today for the Spring Haul event. Immediately, Jay greeted me warmly. Denice helped to color match my IT cosmetics purchase, offered a seat for my toddler, went to the back to get me a blush after seeing that all the ones on the shelf had been tested and then recommended a great primer for me. Jay co-signed the primer recommendation. Overall, impressed by my customer service today and wanted to say thank you!
April 2024
I was reading all the horrible reviews while on the way to Ulta and couldn't understand why.. I needed to pick up a couple items before my trip tomorrow and I was in the area so I decided to stop by. I was circling around the makeup section looking for the Estée Lauder Double Wear foundation (my holy grail for YEARS AND YEARS now) and I just couldn't find it. I walked through every aisle and section and just couldn't find it. I was getting frustrated at that point because I'm either an idiot and I can't read or they don't carry it. While walking through the aisles, I couldn't help but overhear a conversation one of the employee (Ashley)... read full review
February 2024
This review is about Nathan, I wish I could've apologized in person but I didn't want it to be awkward. My sister was being a little too much asking questions, changing things last minute, asking about stuff and I felt really bad but Nathan had no problem well, doing his job. I work in retail myself and know how annoying customers like that can be so I really appreciate how patient he was with us. What stood out to me was his ability to be able to make small talk with us and just being sweet during our whole transactions (because I know I can't do that lol). I was a little embarrassed about my sister that I wanted to leave the store right away and I didn't... read full review
Went in store today for the Spring Haul event. Immediately, Jay greeted me warmly. Denice helped to color match my IT cosmetics purchase, offered a seat for my toddler, went to the back to get me a blush after seeing that all the ones on the shelf had been tested and then recommended a great primer for me. Jay co-signed the primer recommendation. Overall, impressed by my customer service today and wanted to say thank you!
I was reading all the horrible reviews while on the way to Ulta and couldn't understand why.. I needed to pick up a couple items before my trip tomorrow and I was in the area so I decided to stop by. I was circling around the makeup section looking for the Estée Lauder Double Wear foundation (my holy grail for YEARS AND YEARS now) and I just couldn't find it. I walked through every aisle and section and just couldn't find it. I was getting frustrated at that point because I'm either an idiot and I can't read or they don't carry it. While walking through the aisles, I couldn't help but overhear a conversation one of the employee (Ashley)... read full review
This review is about Nathan, I wish I could've apologized in person but I didn't want it to be awkward. My sister was being a little too much asking questions, changing things last minute, asking about stuff and I felt really bad but Nathan had no problem well, doing his job. I work in retail myself and know how annoying customers like that can be so I really appreciate how patient he was with us. What stood out to me was his ability to be able to make small talk with us and just being sweet during our whole transactions (because I know I can't do that lol). I was a little embarrassed about my sister that I wanted to leave the store right away and I didn't... read full review