Ulta Beauty

Apr 2024

I was reading all the horrible reviews while on the way to Ulta and couldn't understand why.. I needed to pick up a couple items before my trip tomorrow and I was in the area so I decided to stop by. I was circling around the makeup section looking for the Estée Lauder Double Wear foundation (my holy grail for YEARS AND YEARS now) and I just couldn't find it. I walked through every aisle and section and just couldn't find it. I was getting frustrated at that point because I'm either an idiot and I can't read or they don't carry it. While walking through the aisles, I couldn't help but overhear a conversation one of the employee (Ashley) and a customer was having (she was seated at the makeup studio chairs where they take you to try testers for color matching). I know it's not nice to ease drop but they weren't exactly being quiet about it either.. I'm zipping through the aisles and they could see me, clearly looking for something and they're just talking about BBL's and which doctor to go to... the "customer" was worried that her legs would be too skinny and won't match the hypothetical BBL she wanted to get... omg *face palm* I wouldn't have mind if she was truly needing assistance but she was just sitting there, yapping away with one of the FEW employees. I walked the entire store before I found SOPHIA (All caps because she deserves the recognition). She was restocking a couple items but I kindly asked if she could help me out. I told her what I was looking for and even though she told me they don't carry Estee Lauder at this location, I didn't mind because she was so kind and listed the surrounding stores that do carry it. Since they didn't have what I was looking for, I kindly asked her to color match me for another brand. I also expressed my concern of foundations oxidizing and so, by the end of the night, my foundation wouldn't match my skin tone.. like I got ready in the dark or something. She recommended a brightening powder. So, I grabbed that from her as well. By the end of my visit, I didn't get what I initially came here for, but I left with a new primer, foundation, concealer and brightening powder. And I'm pretty happy with my purchases. Not to mention, I was super happy with the service SOPHIA provided.

Feb 2024

This review is about Nathan, I wish I could've apologized in person but I didn't want it to be awkward. My sister was being a little too much asking questions, changing things last minute, asking about stuff and I felt really bad but Nathan had no problem well, doing his job. I work in retail myself and know how annoying customers like that can be so I really appreciate how patient he was with us. What stood out to me was his ability to be able to make small talk with us and just being sweet during our whole transactions (because I know I can't do that lol). I was a little embarrassed about my sister that I wanted to leave the store right away and I didn't even notice...read full review

Feb 2024

Olivia was the best! So helpful and friendly. She helped shade match me with over 10 products and we both talked about our own personal makeup routines and experiences with products. Definitely coming back to have more experiences with employees like her!