PG&E came by and told us we needed a new motor for our blower. Matt from Kel-Aire could had used that information to get more money and work from us, but he told me and my wife that we just needed a new capacitor. Saved us a lot of money and time. Matt's professionalism and honesty was so appreciated and almost unheard of nowadays. Kel-Aire is a great business and have a client for life.
November 2024
Here is my story: HVAC goes out; as the cold season approaches... I am heading out of town and its an emergency. I call another company NOT KEL-AIRE- YET!!! via the Yelp app and a person shows up and charges me $75 to do an inspection and tells me its a bad blower motor. Days pass. They cannot find the blower motor. They say the motor is "about $1,000". They want to charge me a $400 programming fee. Then a labor fee... They come back with a quote of some RIDICULOUS PRICE.... all said and done to replace the blower motor on a 8 year old Maytag high efficiency furnace. The person who came out; didn't seem like they were serious about what they were talking... read full review
July 2024
The first time I met Rob when considering purchase of an AC system for my home I was deeply impressed with his professionalism, knowledge and friendly personality. During a recent hear wave, he demonstrated customer care at the highest level. I texted and emailed him at 6 p. m. - probably in the middle of his dinner hour, because my AC was telling me " no signal. ". My wife and I were sweltering. He called me within a few minutes of my text. He walked me through various ways to troubleshoot- staying on the line the whole time - about 30 minutes at least. I did all he said and he told me that sometimes it takes the system 5 minutes or so to come back on line.... read full review
PG&E came by and told us we needed a new motor for our blower. Matt from Kel-Aire could had used that information to get more money and work from us, but he told me and my wife that we just needed a new capacitor. Saved us a lot of money and time. Matt's professionalism and honesty was so appreciated and almost unheard of nowadays. Kel-Aire is a great business and have a client for life.
Here is my story: HVAC goes out; as the cold season approaches... I am heading out of town and its an emergency. I call another company NOT KEL-AIRE- YET!!! via the Yelp app and a person shows up and charges me $75 to do an inspection and tells me its a bad blower motor. Days pass. They cannot find the blower motor. They say the motor is "about $1,000". They want to charge me a $400 programming fee. Then a labor fee... They come back with a quote of some RIDICULOUS PRICE.... all said and done to replace the blower motor on a 8 year old Maytag high efficiency furnace. The person who came out; didn't seem like they were serious about what they were talking... read full review
The first time I met Rob when considering purchase of an AC system for my home I was deeply impressed with his professionalism, knowledge and friendly personality. During a recent hear wave, he demonstrated customer care at the highest level. I texted and emailed him at 6 p. m. - probably in the middle of his dinner hour, because my AC was telling me " no signal. ". My wife and I were sweltering. He called me within a few minutes of my text. He walked me through various ways to troubleshoot- staying on the line the whole time - about 30 minutes at least. I did all he said and he told me that sometimes it takes the system 5 minutes or so to come back on line.... read full review