About Unicare Community Health Center - Riverside
Unicare Community Health Center is known for its great patient care and attentiveness to various needs. Many patients recommend the center for its convenience and accessibility. The doctors, including Dr. Reina and another male doctor, receive praise for being attentive and kind. Most front desk staff provide good customer service, although there are concerns about one staff member who has been described as insensitive to patients. Some patients have reported long wait times, particularly when making appointments, with one individual experiencing a frustrating 1 hour and 45 minutes to schedule a dentist appointment. While the staff is generally helpful and friendly, there have been complaints about the accuracy of information provided and some understaffing issues that may lead to longer wait times. Overall, Unicare Community Health Center offers a supportive environment, but it is important for management to address the training of certain staff members and improve appointment scheduling processes to enhance the patient experience.
I love doctor Reina and I have also been seen by the male doctor which he has been good and attentive to my needs. And for the most part all front desk girls are nice and have a good customer service.
However, one of the ladies who takes you to your waiting room is not sensitive to patients.
Back in June, I was diagnosed with Bell’s palsy, and I was about to faint as I was extremely weak when I went to my doctors appointment and he completely ignored how I was feeling to the point that one of the males told her to watch out because of the way I was walking. He asked me if he could help me but I told him it was ok as I was able to walk but very slowly.
But the...read full review
Hello, Thank you, I loved how you treated me. I went to this clinic for the first time and the receptionists were very kind. The doctor helped me in everything. The doctor was very kind. I had translations. The nurses who treated me were very kind. Thank you very much.
I’ve been here multiple times & the first visit was good but lately it’s been okay. The girls in the front always have some type of attitude. There is male doctor that was great and welcoming but the women doctor is cold and a little rude. I get nervous being in a doctors office and the people there do not help my anxiety being there. And they take a while for people to attend you. Lots to improve on, thank you.