Kelly's Spa At the Mission Inn

Kelly's Spa at the Mission Inn has received mixed reviews. Some customers have had excellent experiences, particularly with the massage services. Upon arrival, they are given a locker with a plush robe and slippers, and offered a variety of beverages in the spa lounge. The massage therapists are reported to be skilled and attentive to their clients' needs. The 50-minute massage can last up to three hours with access to amenities like the sauna, heated spa, and swimming pool. However, there have been issues with other aspects of the business. Some customers have experienced difficulties with the booking system and front desk staff. There have been long wait times, and issues with locating customers in the system. The customer service provided by the manager in response to these issues has been described as less than satisfactory. Additionally, there have been complaints about the pedicure services. One customer reported that the technician did a poor job, with chipped nails and sloppy work, just a week after the service. The price of the pedicure was also considered high for the quality of service received. The food offered at the spa has also been criticized for not matching the price. In summary, while some customers have had positive experiences with the massage services at Kelly's Spa at the Mission Inn, there have been issues with other aspects of the business, including the booking system, front desk staff, pedicure services, and food quality. The management's response to customer complaints has also been criticized.