The DrainDude inc - PERMANENTLY CLOSED

Aug 2023

DO NOT USE THE COMPANY!!! They are frauds and scam artists!!! This company was sent out to our property through our home warranty (First American) claiming our sump pump wasn’t working and it needed to be replaced. Our claim was denied and we went ahead with them to fix it, $2,000 later. They stressed and insisted that it was an urgent matter so of course as concerned home owners we went ahead with the repair. Took faith in believing they were reliable since a warranty company sent them out.Come to find out they PRETENDED to replace it and it was confirmed by another plumbing company they NEVER replaced the part and that particular piece was working properly from the...read full review

Aug 2023

Where to start... I decided to simply paste my timeline that I used in small claims court against The Drain Dude Inc. We won, not only because The Drain Dude never showed up (similar to how they never show up to many jobs they say them will finish) but because he took our down payment for a simple job and never returned. 1/13/22 Old Republic Home Warranty Work order #68158762 assigned to The DrainDude Inc. to address a noise around toilet and lead under home.1/27/22 The DrainDude Inc. came out for scheduled appointment to address work order. The DrainDude Inc. replaced the fill valve and universal plunger (Evidence 1), however repair did not address the leak under the home. Pictures of house inspection (Evidence 2) were shown to The DrainDude Inc. owner Randon Castro, of leak under the house. Initial work order (#68158762) was written only for toilet, so they did not inspect under the house. Natalie Hoffman was advised to call the warranty company and have it added to the same work order.2/1/22 Natalie Hoffman contacted Old Republic and added pipe replacement to the work order for The DrainDude to continue with the work order.2/3/22 According to Old Replublic Home Protection agent, the warranty company was billed by The DrainDude Inc. for only the toilet repair. 2/16/22 Communication with The DrainDude Inc. continued with the Hoffman's and on this date, they returned to the home for the inspection of the pipe to replace it (Evidence 3) stating that the estimate was for $3600 and they stated that our plan will only cover $2500 and that we will need to pay $1,100 up front for materials as shown in the quote. Natalie Hoffman wrote them a check for $1,100 on this date check #XXXX (Evidence 4).2/18/22 The DrainDude Inc. cashed the check (Evidence 4)2/16 -3/19 Date was set during this time for The DrainDude Inc. to complete the leaky pipe job once the materials came in. Set date was canceled and rescheduled to 3/22.3/22/22 Reschedule date for The DrainDude Inc. to replace leaky pipe, and it was canceled by The DrainDude Inc.3/23/22 Natalie Hoffman contacted the Old Republic Warranty Company to cancel the work with The DrainDude Inc. and requested a new company to be assigned. A new company (Premium Plumbing & Drain) was assigned to the job.4/14/22 Other plumbing company came out and inspected the leaky pipe and informed us that there was no issue nor leak. The warranty work order was closed3/23 - 7/17 Multiple phone calls, voicemails, and text message were sent to Randon Castro's personal cell phone and The DrainDude Inc. office during the weeks following this requesting the reimbursement of the $1,100 for incomplete job.7/18/22 Called Randon Castro on his cell (209-595-6226) using Rob Hoffman's work cell and he answered. Randon Castro stated on the phone that they had sent the check and if we did not receive it that he personally would come deliver the check to us.7/27 - 8/9 Followed up with Randon Castro via text message confirming that we had not received a check and if he can deliver a reimbursement check.9/26/22 A complaint was filed with the Better Business Bureau against The Drain Dude by Natalie Hoffman (Evidence 5)9/27/22 Demand for Payment letter was sent by certified mail (Evidence 6) for Randon J. Castro at 2972 North Rose Brook Dr and 6366 Jackson Ave. as shown by receipts (Evidence 7)9/29/22 Received mail confirmation of the certified mailing of the Demand for Payment letter to the 6366 Jackson Ave. Riverbank CA. (Evidence 8) 10/19/22 We filed for Small Claims Court and hired ABC Legal to serve Randon Castro and The DrainDude Inc.10/25/22 Email to Randon Castro at The Drain Dude Inc. ([email protected]) was send by Rob Hoffman asking for reiumbursement. Email was sent with read receipt. (Evidence 9)10/26/22 Received email read reciept confirming that the email was read by someone at The Drain Dude Inc. (Evidence 9)11/13/22 Received certified mailing of the Demand for Payment letter to the 2972 North Rose Brook Dr. in Riverbank back to sender (Evidence 10) and Randon J. Castro did not ac

Aug 2023

This place is the absolute worst. They did my whole house in PEX which leaked and lost my ceiling over it. They said they would have it fixed and never did. I hired a new company to come in and they are tearing out all the work they already did because it's such garbage. I'm in the works to get every penny back from them