Kaiser Permanente Hearing Centers of Northern California

The Kaiser Permanente Hearing Centers of Northern California provide a mixed experience for patients. The audiologists are generally kind and understanding, and the facilities have comfortable lobbies with amenities like air purifiers. However, the front desk staff can be inconsistent, with some struggling to communicate effectively with deaf or hard-of-hearing patients. The hearing aid repair process has also been frustrating for some, with malfunctions and extended wait times for adjustments. While the parking is free and convenient, the small lot can be challenging, especially for those needing accessible spots. Overall, the centers offer a range of services, but the quality of the patient experience can vary.