Urban Retreat Day Spa

Urban Retreat Day Spa offers a relaxing atmosphere and a range of outstanding services. Guests consistently praise the massages, describing them as amazing and helpful for relieving tension. The spa is known for its accommodating staff, who go the extra mile to ensure a positive experience. Many visitors mention that the massage therapists, including Jordan, Blake, and Matt C, are phenomenal, providing professional and friendly service that leaves guests feeling rejuvenated and relaxed. For group celebrations, Urban Retreat provides a beautiful room with amenities like champagne and charcuterie boards, making it a perfect choice for special occasions. The spa also offers facials, with esthetician Sara W being highly recommended for her expertise and education about skin care. Guests have also enjoyed pampering experiences like gel nail pedicures and Sole Revival Pedicures, where staff members take their time to care for every detail. While the spa acknowledges the need for improvement in handling cancellations, they strive to provide excellent customer service and make adjustments to ensure guest satisfaction. Overall, Urban Retreat Day Spa is praised for its amazing staff, relaxing environment, and top-notch services that leave visitors feeling wonderful.