Dignity Health Medical Group - North State

Service was poor and slow.The receptionist was very rude on the phone when calling in regards to my appointment. I was given major attitude and questioned why I even bothered going to their clinic. I was cut off when speaking and rushed when I was talking. This was not the only Dignity Health in this area in which the receptionist was this way. Corning's Dignity Health clinic as well. Due to this, I am no longer a patient at Dignity Health. Employees need to realize they're in the medical field to kindly help patients, not be rude to them.

Their billing department staff is horrible and inconsiderate. I switched banks and forgot to update my auto pay and bank info with them. I called to make a payment and update my info just a couple weeks later and they had already turned me into collections. They never even made a phone to me to try and see what was going on. Horrible customer service!

I went into St. Elizabeth's Hospital which is a part of Dignity Health with some back pain, I was provided an estimate of the cost to provide services, I signed the agreement, they provided the service and told me they did not know why I was in pain and sent me home. The pain went away on it's own after a little while. Then I received a bill from Dignity Health for more than 6 times the amount they had estimated. I know an estimate is not 100% accurate, but more than 6 times higher?! That is criminal! I reached out to Financial Assistance to see if they could reduce it down to the amount they told me it would be, they said no. I called to set up a payment plan,... read full review