Dignity Health Medical Group - North State

Jan 2024

Service was poor and slow.The receptionist was very rude on the phone when calling in regards to my appointment. I was given major attitude and questioned why I even bothered going to their clinic. I was cut off when speaking and rushed when I was talking. This was not the only Dignity Health in this area in which the receptionist was this way. Corning's Dignity Health clinic as well. Due to this, I am no longer a patient at Dignity Health. Employees need to realize they're in the medical field to kindly help patients, not be rude to them.

Mar 2023

Their billing department staff is horrible and inconsiderate. I switched banks and forgot to update my auto pay and bank info with them. I called to make a payment and update my info just a couple weeks later and they had already turned me into collections. They never even made a phone to me to try and see what was going on. Horrible customer service!

Aug 2022

I went into St. Elizabeth's Hospital which is a part of Dignity Health with some back pain, I was provided an estimate of the cost to provide services, I signed the agreement, they provided the service and told me they did not know why I was in pain and sent me home. The pain went away on it's own after a little while. Then I received a bill from Dignity Health for more than 6 times the amount they had estimated. I know an estimate is not 100% accurate, but more than 6 times higher?! That is criminal! I reached out to Financial Assistance to see if they could reduce it down to the amount they told me it would be, they said no. I called to set up a payment plan, but the minimum amount they said I would have to pay is out of my budget, so I asked if I could pay less and they said that if I did not pay the amount they told me, that in 120 days they would send me to collections. This is NOT RIGHT! I am not trying to get out of paying what they told me I would have to pay. I am just wanting to pay what they had me sign and agree to pay when they rendered services.