Foothill Primary Care

Mar 2024

As long as I've been a patient here, the time spent waiting to be taken to an exam room has never been egregiously excessive, but I can count on having time to play a few games on my phone... until today. I was on time for my 3:45p appt. which is notable by itself and made this all the more maddening because I sat for over an hour and was never seen! They close at 5p, and when I asked what was going on, I was told they would clean an exam room in a few minutes so I could go back, but there would still be another lengthy wait once back there. They acknowledged the absurdity of the situation and informed me the doctor had been in surgery earlier and actually looked amused when I said "... and?" They made a point of calling me the day prior to confirm the appt time to make sure I was committed and would be charged a $25 fee if I didn't show, but curiously neglected to mention he would be in surgery and... oh I don't know, maybe acknowledge that my time is valuable too and maybe would like the chance to reschedule? Nope, they let me sit for over an hour without so much as a hearty "sucks to be you", and when I finally rescheduled the appointment in disgust.... I was informed that my blood pressure and cholesterol meds would not be refilled until I saw the doctor.... NINE DAYS IN THE FUTURE! Now, I'm not a high falootin' surgery type doctor or anything, but I'm fairly certain those types of medications should not be taken sporadically, right? Never in my life have I had my prescribed medication refills held hostage and denied, as punishment. Granted, I may have missed a couple appointments in the past... but I was there today. It was the doctor who stood me up, and then basically told me to suck it up and deal with it when I asked about getting my refills. I will be finding another doctor.

Jul 2023

Service with the doctors here are superb. Dr Ta has always been a very knowledgeable doctor and he gives so much care towards my parents. They are both seniors so he is gentle with them and are always aware of signs of health issues with older age and how to prevent it. It's sad to see him retire but Dr Phan will take over and he is awesome as well. Dr Phan is a very well mannered doctor. It was my first time meeting him and he addressed issues and concerns regarding my parents health. He overviews everything altogether before we step out the door and gives important medical advice! Sarah is always providing best service, as well as Blanca. Blanca is very nice with communicating with podiatrist, Doctor and with me. She always kept following up with paperwork and made sure things are clear and understanding for me. But I do have something to say about the front office girl. She was slender, hair tie in a bun, dark brows. She gives me a hard time every visit to Foothill Primary. She is lazy with the patients and gives 1/10 effort in her job. She acts like she's busy on the computer but doesn't seem productive. She only checks people in for appointments. She makes her own rules and charges people for simple piece of paperwork. I sat and observed while sitting on the seat in front of her. She tosses patients to the side like they're nothing. She's so reliant on other staff deal with her job. That is not fair at all! Upper management needs to have a serious talk with her because she doesn't care for most patients.

Apr 2023

My experience with their front office has been outstanding. I saw several of the bad reviews, but I've been dealing with them monthly for almost a year. Maybe they changed or retrained their staff.