Today I was at a friends house waiting for her refridgerator to be delivered so I could help with her children, because she is recovering from surgery. While I was there she called to see what time it would be delivered and the chaos that occurred was ridiculous! The owner Amy could not find the order, could not find the Sears credit card in the system, told my friend to call another number that had nothing to do with deliveries, said the delivery guys were not "her guys", and was INCREDIBLY rude.
After watching this experience and how Amy handled this situation I will NEVER do business with this company!
September 2013
Its only once in a great while that something happens that makes you realize how great local business owners can be and why they deserve our loyalty and support as customers. I want to thank Jeff Ruland and Sears Hometown Store Ramona for saving my family a world of grief by ending eleven days of misery that had nothing to do with him at all; except that he and his wife own and run Sears Ramona.
I live with and take care of my 98 year old mother who has mobility and speech problems. My wife is a former psychiatric nurse who was attacked by a patient and permanently disabled. She is only mobile with constant oxygen. Because I am still unemployed after more than 600 job... read full review
nice people, good service
Today I was at a friends house waiting for her refridgerator to be delivered so I could help with her children, because she is recovering from surgery. While I was there she called to see what time it would be delivered and the chaos that occurred was ridiculous! The owner Amy could not find the order, could not find the Sears credit card in the system, told my friend to call another number that had nothing to do with deliveries, said the delivery guys were not "her guys", and was INCREDIBLY rude. After watching this experience and how Amy handled this situation I will NEVER do business with this company!
Its only once in a great while that something happens that makes you realize how great local business owners can be and why they deserve our loyalty and support as customers. I want to thank Jeff Ruland and Sears Hometown Store Ramona for saving my family a world of grief by ending eleven days of misery that had nothing to do with him at all; except that he and his wife own and run Sears Ramona. I live with and take care of my 98 year old mother who has mobility and speech problems. My wife is a former psychiatric nurse who was attacked by a patient and permanently disabled. She is only mobile with constant oxygen. Because I am still unemployed after more than 600 job... read full review