Waited 6 hours (1-4 window, showed up after around 7:45pm) for a simple fill and flush valve swap. Plumber arrived tired and unprepared. Have to walk through how the job needs to be done as the plumber was saying how he doesn’t like Toto toilet and didn’t even know how to take the water tank apart.A week later (went for a trip) a slow drip from the connection appears. It’s a Toto toilet so requires removal of the water tank to access the connection. Called customer service. Flat out told me they can send someone over but I might have to pay.I totally understood it’s not a big job. But still, better customer service and care can go a long way :)Service: Toilet... read full review
February 2023
I cannot say enough nice things about Diablo plumbing. Once again, they came to my rescue!. As I got into the bathtub one morning it felt like I was doing a "polar plunge"! I immediately called Diablo plumbing, they came out diagnosed the problem as the 13-year-old water heater had gone kaput. A new system was immediately ordered and delivered. Bright and early the following morning Eric and Juan installed A new one. In this day and age of people waiting days and weeks and in some instances months for services, parts, etc. I want everyone to know that this company is on top of their game and will take care of you in the quickest and most efficient manner. Excellent... read full review
January 2023
Not the best experience. I'm a tenant and SG management company hire these guys. They kind of seem like clowns. It was a complex job with 14 units they had to disassemble all of our gas powered fireplaces. It's been a few days now and they don't seem to be able to find anybody who can competently put them back together again and anytime they make a plan with you not only will they blow it off without a word but they'll put somebody else on it that doesn't know anything about the job. I tried to talk to dispatch and management and they're very poor at communicating to their people. To their credit, when you apply a little pressure they really... read full review
Waited 6 hours (1-4 window, showed up after around 7:45pm) for a simple fill and flush valve swap. Plumber arrived tired and unprepared. Have to walk through how the job needs to be done as the plumber was saying how he doesn’t like Toto toilet and didn’t even know how to take the water tank apart.A week later (went for a trip) a slow drip from the connection appears. It’s a Toto toilet so requires removal of the water tank to access the connection. Called customer service. Flat out told me they can send someone over but I might have to pay.I totally understood it’s not a big job. But still, better customer service and care can go a long way :)Service: Toilet... read full review
I cannot say enough nice things about Diablo plumbing. Once again, they came to my rescue!. As I got into the bathtub one morning it felt like I was doing a "polar plunge"! I immediately called Diablo plumbing, they came out diagnosed the problem as the 13-year-old water heater had gone kaput. A new system was immediately ordered and delivered. Bright and early the following morning Eric and Juan installed A new one. In this day and age of people waiting days and weeks and in some instances months for services, parts, etc. I want everyone to know that this company is on top of their game and will take care of you in the quickest and most efficient manner. Excellent... read full review
Not the best experience. I'm a tenant and SG management company hire these guys. They kind of seem like clowns. It was a complex job with 14 units they had to disassemble all of our gas powered fireplaces. It's been a few days now and they don't seem to be able to find anybody who can competently put them back together again and anytime they make a plan with you not only will they blow it off without a word but they'll put somebody else on it that doesn't know anything about the job. I tried to talk to dispatch and management and they're very poor at communicating to their people. To their credit, when you apply a little pressure they really... read full review