Lack of support, products lack the ability to be usable in fast paced environment. Would switch faster but under contract. Do not recommend Aldelo Express.
February 2024
Hate to leave a bad review for something I’ve been use since 2013. But this company leave me no choice!Bought the hardware and software in 2013. And 2019 we signed up Aldelo express and used their Aldelo Pay as our merchant. So we have 2 separate software and hardware. We use POS only for the take out and use Aldelo express for table order.Only had slight issues here and there on Aldelo express, I have to say those Apps still needs a lot improvement, but regardless we still use it until June 2023 when our Banking account got fraud and it’s on comprehensive , and everything leads to this review.Like 1 of the reviewer said, because of their bad management, my POS got... read full review
January 2024
ALDELO sales persons will ask exorbitant $500 early service termination fees even when your business is sold and you go out of business earlier than full term (5 years) of service agreement. Its their audacity to blackmail you “either you must pay the cancellation fees or otherwise we will not terminate your service agreement and continue to send you bills until the end of term of service agreement” for unprovided service for a non-existent business. They’ll also force you to navigate their messy website which contains scores of unnecessary info no more than a marketing bait in order to find a “service termination request form” to initiate cancellation process.... read full review
Lack of support, products lack the ability to be usable in fast paced environment. Would switch faster but under contract. Do not recommend Aldelo Express.
Hate to leave a bad review for something I’ve been use since 2013. But this company leave me no choice!Bought the hardware and software in 2013. And 2019 we signed up Aldelo express and used their Aldelo Pay as our merchant. So we have 2 separate software and hardware. We use POS only for the take out and use Aldelo express for table order.Only had slight issues here and there on Aldelo express, I have to say those Apps still needs a lot improvement, but regardless we still use it until June 2023 when our Banking account got fraud and it’s on comprehensive , and everything leads to this review.Like 1 of the reviewer said, because of their bad management, my POS got... read full review
ALDELO sales persons will ask exorbitant $500 early service termination fees even when your business is sold and you go out of business earlier than full term (5 years) of service agreement. Its their audacity to blackmail you “either you must pay the cancellation fees or otherwise we will not terminate your service agreement and continue to send you bills until the end of term of service agreement” for unprovided service for a non-existent business. They’ll also force you to navigate their messy website which contains scores of unnecessary info no more than a marketing bait in order to find a “service termination request form” to initiate cancellation process.... read full review