I can’t say enough about the Dr Cheng and staff at Looking Glass Optometry. This was my first experience in getting prescription glasses and it couldn’t have been better. Dr. Cheng was easy going and thorough in her examination, explaining the process all along the way (I was in for progressives and single vision glasses). She lived up to her stellar reviews. After the examination, Jennica patiently and pleasantly helped me pick out frames. On delivery, Gina assisted in fitting me and explaining further how progressives work. I have had nothing but compliments. I walked out feeling I made the best of all the choices of optometrists... read full review
March 2024
The customer service I had with this company was great. We played some phone tag in the beginning because schedule conflicts but they did call back each time. I finally went into the office to schedule an appointment but my insurance wasn't coming up. They assisted me as much as we could and let me keep my appointment until I could figure my insurance back out at work. I had called the next day thinking I had resolved the problem, even over the phone they were very patient and helpful but still no resolve.
I called again the next day, and still the staff was super kind and helpful. Unfortunately, they didn't work with my... read full review
June 2023
I spoke with the Office Manager and will be making an appointment to get my glasses fixed. I tried to delete my previous negative comment and couldn't. Looking Glass is the best Optometry company.I'm looking forward to getting them fixed!
I can’t say enough about the Dr Cheng and staff at Looking Glass Optometry. This was my first experience in getting prescription glasses and it couldn’t have been better.
Dr. Cheng was easy going and thorough in her examination, explaining the process all along the way (I was in for progressives and single vision glasses). She lived up to her stellar reviews.
After the examination, Jennica patiently and pleasantly helped me pick out frames.
On delivery, Gina assisted in fitting me and explaining further how progressives work. I have had nothing but compliments.
I walked out feeling I made the best of all the choices of optometrists... read full review
The customer service I had with this company was great. We played some phone tag in the beginning because schedule conflicts but they did call back each time.
I finally went into the office to schedule an appointment but my insurance wasn't coming up. They assisted me as much as we could and let me keep my appointment until I could figure my insurance back out at work.
I had called the next day thinking I had resolved the problem, even over the phone they were very patient and helpful but still no resolve.
I called again the next day, and still the staff was super kind and helpful. Unfortunately, they didn't work with my... read full review
I spoke with the Office Manager and will be making an appointment to get my glasses fixed. I tried to delete my previous negative comment and couldn't. Looking Glass is the best Optometry company.I'm looking forward to getting them fixed!