Geek Squad

Geek Squad, located in Best Buy stores, offers a wide range of tech services, including computer and tablet repair, home appliance repair, and installation of car stereo and GPS systems. Their agents are known for their expertise in fixing various makes and models of technology, regardless of where they were purchased. Customers appreciate the support and setup services provided to help them get the most out of their devices. One customer shared a particularly positive experience with Gabriel Serrano, a Geek Squad agent. After falling victim to a scam where a fraudulent caller gained access to their laptop, the customer felt anxious and embarrassed. Upon visiting Best Buy, they were greeted by Gabriel, who was calm, patient, and attentive. His demeanor helped ease the customer's anxiety immediately. He conducted a thorough diagnostic of the laptop and offered to add extra security measures. The next day, the customer was informed that their laptop was ready but needed a follow-up appointment for security installation. When the customer encountered difficulties scheduling this appointment, Gabriel recognized them in the store and volunteered to complete the job without requiring another visit. Another customer echoed similar sentiments about Gabriel and a colleague named David, noting their helpfulness and professionalism. They appreciated the expertise shown by the agents, even when there were no significant issues with their laptop. Customers feel reassured and supported through their interactions with Geek Squad, especially in moments of confusion or concern about their technology. Overall, Geek Squad is recognized for its commitment to customer service, knowledgeable staff, and effective solutions for tech-related problems, making it a reliable choice for anyone needing assistance with their devices.