So I got 3 orthopedic referrals and called Risser last because of the reviews about how bad the front office and support staff is. The other 2 offices couldn't get me in for close to a month and I was in pain. Risser had a cancellation and could get me in same day. Leslie who set up the appointment is a gem of a human being. The receptionist and x-ray tech were so pleasant. I went in prepared for the worst and frankly everyone was great to deal with.
June 2024
Wow, a lot of mixed reviews here. My appointment is tomorrow, I haven't seen a doctor yet but I had a great experience with the office so had to post. I broke my foot and was referred to this facility by the Urgent Care. I have a PPO and can go anywhere but it was the Friday before Memorial weekend so I didn't have time to call around and do research. The receptionist was amazing. She did have to put me on hold but when she came back, I was put on the books first thing Tuesday morning after the holiday. She was but kind and attentive. I can only hope the doctor I see is as knowledgeable and responsive. Maybe they made changes based on all the negative feedback.... read full review
March 2024
If I could separately rate for the excellent quality of care for medical treatment by the professionals separately from the poor customer service/office staff that represents them I would but then no one would bother to look at this review. If you expect to reach anyone over the phone to schedule an appointment in less than 10 minutes, well then good luck. Today 2/28/24 I called and started as 8th in line. When it was my turn, someone actually picked up the line (after 19 minutes waiting) and then set their receiver or headset down and ignored the call while they typed and chatted with coworkers. I yelled HELLO for over 5 minutes after giving up and called again.... read full review
So I got 3 orthopedic referrals and called Risser last because of the reviews about how bad the front office and support staff is. The other 2 offices couldn't get me in for close to a month and I was in pain. Risser had a cancellation and could get me in same day. Leslie who set up the appointment is a gem of a human being. The receptionist and x-ray tech were so pleasant. I went in prepared for the worst and frankly everyone was great to deal with.
Wow, a lot of mixed reviews here. My appointment is tomorrow, I haven't seen a doctor yet but I had a great experience with the office so had to post. I broke my foot and was referred to this facility by the Urgent Care. I have a PPO and can go anywhere but it was the Friday before Memorial weekend so I didn't have time to call around and do research. The receptionist was amazing. She did have to put me on hold but when she came back, I was put on the books first thing Tuesday morning after the holiday. She was but kind and attentive. I can only hope the doctor I see is as knowledgeable and responsive. Maybe they made changes based on all the negative feedback.... read full review
If I could separately rate for the excellent quality of care for medical treatment by the professionals separately from the poor customer service/office staff that represents them I would but then no one would bother to look at this review. If you expect to reach anyone over the phone to schedule an appointment in less than 10 minutes, well then good luck. Today 2/28/24 I called and started as 8th in line. When it was my turn, someone actually picked up the line (after 19 minutes waiting) and then set their receiver or headset down and ignored the call while they typed and chatted with coworkers. I yelled HELLO for over 5 minutes after giving up and called again.... read full review