Pasadena Oriental Rug

Dec 2023

I sent two area rugs to be cleaned. They were filthy and I expected to pay a lot. I have no complaint with the cleaning of the rugs. I also wanted the fringe removed. I was persuaded to also redo the edging on the sides of each rug. I am very dissatisfied with that part of the job. The binding is not very substantial and there are ragged threads hanging over it. The old binding had some heft, this does not. There is essential no barrier between the edge and the pattern of the rug. When I tried to discuss my concerns with the hitherto nice men who delivered the rugs, the senior became hostile and told me I was wrong. Then he tried to charge me twice the price he had quoted over the phone for the edging. He yelled at me never to come back to his company. I would not, nor would I recommend it to anyone. I have used this company before, so this episdoe makes me sad.

Mar 2023

We have used Pasadena Oriental Rug to clean and repair our two hand-woven Persian carpets for many years because they always provide great service! Highly recommend using them to keep your rugs looking fresh and beautiful!

Feb 2021

We had an oriental carpet cleaned and had new tassels put on the carpet however the original carpet had a backing and I was advised to take the backing off and now the carpet is shedding on the floor. I should’ve been told to put the backing back on the carpet instead I was sold a pad for under the carpet..It was expensive. The carpet did turn out clean and the tassels look very good.