Foothill Eye Institute

Mar 2024

Got authorization last year and had an appt in Sept to get eyedrops to help with a droopy eyelid. The appt went well and they tested the eyedrops and it worked great. Unfortunately, they were out of stock. They told me to call in every week to check. The first times I left a message and they did return my call saying they still didn't have it in stock. However, they haven't returned my last three phone calls. Really frustrating you can never get anyone on the phone too. Glad I don't have a serious vision problem and feel so sorry for anyone trying to get treatment here. Go somewhere else!

Mar 2024

They forget appointments. Always seem surprised when I show up. Once they had no idea why I was there when the dr told me to come back for a return visit. Three times now they do the initial tests, ask you all the same questions they just had you fill out on a form, then lead you back to the hidden waiting room in the back and make you sit back there for an hour. 8am appointments turn into 10am actual Dr time it's ridiculous. If I treated my customers like this, I wouldn't have any. Looking for a new eye doctor. .

Feb 2024

The first problem I had was I could not make an appointment. Whenever I would call, I was only able to leave a message. I've left four messages for them asking to schedule an appointment, but no one returned my calls. I finally got through and made the appointment. Second, the wait is really long. I had an appointment for 3pm and I wasn't seen until 3:40pm. That was just for a pre-screening. I finally saw the doctor at 5:15pm. Their saving grace was their staff and Dr. Shelton. Everyone there was very nice and professional. Dr. Shelton took the time to explain everything thoroughly and gave me time to ask questions. I felt like the quality of care was good. You just need...read full review