PAMF Clark Building

Nov 2024

If you want to pay 1000 dollars for routine blood work, go here. PAMF engages in predatory billing practices. They are in-network with Anthem but the blood work here costs 10 times the price as it does for Labcorp or Quest. They do not communicate this ridiculously high and unexpected charge and then blame it on the patient when they intentionally send the lab work to their lab which they KNOW is expensive and have gotten complaints about. For example, CBC (85025) is $4 dollars at labcorp, but with them I was charged $40 after insurance. FSH (83001) is ~6 dollars, but with them I was charged $110 dollars. Furthermore, they engage in extra billing that is explicitly not allowed, billing me for code 36415 (venipuncture) when they cannot bill for this if they ran tests in-house (which again, they should NOT have done KNOWING they have hundreds of complaints about lab work prices and still REFUSING to tell patients the cost). Speaking with their billing department does nothing to resolve the issue except waste hours of time, they always just deflect your valid concerns and claim that you signed away your rights in the patient agreement when I literally had a printed copy out and nothing they claimed was in the agreement. Billing ASIDE, they also have problems with informed consent in the office. I only requested a ferritin test because I suspected I was anemic, but they added on a bunch of tests without explaining what any of them were and what they were checking for. Clearly, they don't know what informed consent even means. I TOLD them I had no sexual activity since my last period and they still decided to run a pregnancy test on me even though I said theres no way I'm pregnant, no consent whatsoever. They did so many things wrong I can't even list them here. SAVE YOURSELF and go literally anywhere else.

Jul 2024

My husband and I had an online consultation with the PAMF travel clinic. We received a bill that was shocking: $760 for a 20-minute Zoom consultation together for both of us! I think it's absolutely overcharged for a travel consultation!

Jul 2024

This is a review for a physical assistant Hwang in the internal Medicine department. I went in for my first annual exam with this hospital system. During the appointment, he was very nice, considerate and I liked him. I told him about my emotional trauma with dealing with multiple insurance surprise bills so to please only provide me preventative services/labs(covered by annual exam). However, week after my lab, of course, I received hundreds of dollars of lab bills. After going back and with with my insurance and sutter billing/code review dept, turns out the provider PA Hwang asked the lab to provide me non-preventive labs. He also admits this in my health online. It's the doctor's responsibility to give what the patient repeatedly requests (Only preventative services). It's NOT my expertise; I didn't goto schooling for this. Seriously unprofessional, untrained, and unethical to provide services to a patient that repeatedly says to not provide (non preventative) services. I cannot imagine if another patient goes and requests certain procedures to NOT obtain, but because the provider does not listen, the patient may get sick (such as allergy to certain labs or drugs). Fortunately I do not have any allergies but the thought of a provider not listening to a patient's request about their own medical situation is disgusting and scary, especially if the provider nods, agrees, and assures you during the appointment that they will listen and take your request. Do not goto PA Hwang at Palo Alto Sutter until he is better trained and learns from his error. I am awaiting the hospital system to waive my bill. I sure as heck will not be paying a single cent of this illegal b disgusting bill. Healthcare in America freaking sucks and this is just another place that reminds you of that.