Lucile Packard Childrens Hospital: Long Michele MD

May 2024

If your child is having a potentially serious medical problem, I can't imagine a better place to seek help than the Stanford Pediatric Emergency Room and Stanford Pediatric Intensive Care Unit at Lucile Packard Children's Hospital. Our young daughter's cold developed into breathing difficulty that a trip to UrgentCare couldn't resolve. Urgent Care referred us to the Lucile Packard Children's Hospital Pediatric ER. The ER admitted us and then after further treatment transferred my daughter to the Pediatric Intensive Care Unit so she could have continuous inhaled medication administered until her airways calmed down. I cannot say enough good things about the Pediatric ER and the Pediatric Intensive Care Unit. Every step of the way, they have designed the experience to be as comforting for the child and as comfortable for the parents as possible. In the Pediatric ER, children can watch Disney+ on iPads, which really helps when they're having to sit in a chair for hours and are hooked up to a breathing mask. They also drop by to offer toys for the child to play with. The decor of the entire facility is bright and warm. The Pediatric Intensive Care unit has a spacious private room. Parents are allowed to stay 24x7 with the child if they wish, and there's a sofa that folds out and joins with a chair to form an acceptable bed. There's a flat screen TV in front of the child's bed that also has Disney+ and other entertainment options. (I'm a screen time extremist, but these rules go out the window when the child is trapped in the ER or ICU!) A social worker drops by your first morning there to explain all the services that are available for children and families as the child is treated; they give you your mobile phone # if you have questions. They also deliver more toys for the child to play with. As you would expect, the care is state of the art with advanced life support protocols available as needed (which fortunately we didn't require!). The staff are amazing: smart, focused, attentive, warm, caring, and always available to support the child and parents at a moment's notice. There are great support services available for children and families who are experiencing a longer or more stressful stay (fortunately ours was neither) including a free coffee/bagel nook for parents, an on site cafeteria, the ability to purchase $10 meal tickets that let a parent order full meals off the in-room delivery menu if they wish to, a chapel, etc. The menu for in-room delivery is what you'd expect in breadth and quality from a good hotel or family restaurant. They write down on a whiteboard the names of all the people who are helping you and their roles to help the parents and children keep track of who does what. Since you'll be supported by (for example) a doctor, nurse, respiratory therapist, social worker, etc., this is helpful. You get a 1:1 nurse:child ratio in the PICU which is fantastic. The team is always available to spring into action to support the child if they are upset or if (for example) they prefer to use the regular toilet in the private en suite bathroom instead of the bedside potty. (The bedside potty is much more convenient for a child hooked up to breathing tubes and an IV line because you can just move them to it and back, but my daughter strongly preferred the regular toilet, so God bless the staff who would come by on no notice to switch her from the wall air to a tank and then roll the tank and IV stand over to the toilet and back and then reconnect her.) Strongest testament to the PICU is that my daughter obviously wanted to go home and sleep in her own bed that first night when she was unavoidably up five and a half hours past her bedtime and hooked up to a nasal cannula and IV line, but by her second morning in the PICU, she had calmed down and gotten used to the nasal cannula and IV line and announced that she wanted to stay there forever because they let her watch so much TV. She was singing again by the end of her first day in the PICU and disc

Dec 2023

I'm so thankful for this hospital! My son had a very rare condition and was surgically operated at 3 days old, by Dr Martin, thank God surgery went well and he spent a little over a month in the CVICU where all the staff took great care of my son and family. I could not be more grateful for all the support we received during our stay physically, mentally, emotionally, and financially. Thank you LPCH!

Oct 2023

i have been here multiple times. a few for myself where i received great care and a few for my sisters. when they were born, we loved every second of being there and the staff. two months later however, they got sick and we were turned away from the hospital. they sent us to another one. very disappointed to this day with that. they wee doing much better now after multiple years: