H.E.M. Appliance Repair

Jul 2023

Emilio and his partner came to the residence to provide assistance. Emilio is very patient and both respectful at the property. He provided tremendous insight on the possible problem and stated the product is possibly under warranty. Gave a call to the manufacturer and sure enough information was correct. Emilio insight and knowledge plus his time to provide his service was a great benefit. They came out provided the service call as requested plus more information as asked without hesitation. Plus gave me more information on my HVAC system. Greatly appreciate the knowledge. Thank you.

Aug 2022

This is an honest company. They could of easily taken advantage, but were actually very helpful. The tech that came out was so professional and courteous. He diagnosed the problem quickly on my refrigerator. He told me that the repair and labor is going to be costly, but suggested i reach out to the manufacture to see if the parts/labor would be covered. The compressor is covered for 10yrs per tech, would have never known. As for the labor which was going to be approx $600 was also covered by manufacture. With this information and the fact that he diagnosed i did save some time and avoided for the manufacture to come and diagnose. He waited till i finished with the manufacture to assure services were going to be covered. What an HONEST company. I will keep then on file for my next repair. Highly recommend.

Jul 2021

I had looked all over as my problem was rare. My microwave went nuts, kept going even if the door is opened. It was heating like a heater. I got scared and just unplugged the the dang thing. I called HEM as they were the only ones that I could find that repaired microwaves. I was unsure as when I find only one company, I'm essentially at their mercy. Emilio came out, plugged the microwave in, turned it on and wham - it worked perfectly. I have a car that does the same thing. Strange noises, when I take it in, it runs perfectly. I told Emilio I have a problem with my stove in that none of the burners will ignite. He said he would look at it. The pipes were clogged, he cleaned them out and wham - all the burners worked. I decided to press my luck since Emilio came out just for the microwave. I told him I couldn't get the filter into my frig and the ice maker stopped working. It was too expensive to fix the ice maker but he not only fixed where the filter went in but he asked for a vacuum cleaner and cleaned the front and under the frig. I kept asking if he was going to get in trouble for fixing all the extras and he said no. I even offered to call HEM and let them know I hijacked their tech and he said it was fine. He did all this work for the "deposit" free and Emilio was as nice as could be. I definitely would use them again.