Elements Spa Hilton Palm Springs

Aug 2024

Checked in the hotel Thursday around 3pm ish and saw the spa on the second floor. There is a qr code thing to scan and they give u a number to text them to book... I text them before 5 pm on Thursday and it is Saturday now snd they have not text me back.. The front desk told me they open at 10am and close at 5pm... It is dark in there and they haven't gotten back to me.. Very unprofessional.. Why leave a number to text them when they don't text back....cant wait till I check out I have a feeling my review on the entire hotel will not be good.. So far I was charged for something I shouldn't have been charged for so a little upset

May 2023

Hilton Palm Springs is located approximately 4 blocks from downtown. Great walk along with beautiful views. I booked s junior suite with a balcony overlooking mountains. The balcony was a great place to enjoy my morning coffee and take in the scenic view. The room was spacious and the mattress was very comfortable. I would recommend this Hotel.

May 2023

Absolutely worst experience ever!!!!!!! I had two reservations set between April 20-23, 2023. My friend and I got there exhausted the night of the 20th. We both had two large luggages and were not offered assistance with dragging them through the pools to our room on the complete opposite side of the hotel from check in. After the struggle we get to our rooms and as always, I check the beds to make sure there’s no bed bugs. The first room we were provided was dirty and dark. It smelled and the carpets looked filthy. I did what I could with a dim light in the room to inspect, and it wasn’t difficult to find the beds were just as nasty as the room. There is no way that the beds were cleaned because there were dead skin pieces, hair, toe nails, and dried blood stains. I left my friend in the room since it was so far and walked all the way back to the check in desk to speak with management. I spoke to Emma who stated she was the assistant manager and the only management present at the time. I explained everything and even showed her the photos. She was extremely condescending and rude. With a serious face she gave me the key to another room and said she would send house keeping to the first room. I told her that I was extremely uncomfortable, felt a lot of anxiety, and she just kept repeating that she gave me another room. I asked for someone to come with me to inspect the second room but she declined. Her response showed that she did not care about the lack of hygiene or about how uncomfortable I felt about staying there after what I witnessed. She was unfazed nor surprised which gives the impression that sadly this is the norm. Nevertheless, I gave the other room a shot since my friend and I were desperate for a last minute hotel in Palm Springs. The second room was even worse. Everything that was in the first room I witnessed in the second room, but this time with a cherry on top, bedbugs. I was so disgusted and paranoid about catching anything. I called my friend right away and sent her the pictures explaining what I just saw. She said housekeeping was there and they were very apologetic after she showed them the beds in that first room she was still in. I sent her the new photos of the second room and asked her to show them as well. I went back to the lobby and told Emma that the second room now had bedbugs, as well as blood stains, hair, and pieces of skin. I showed her the photos, but she didn’t care. emma responded loud and aggressive yelling “we don’t have bedbugs!” Even though I had just shown her the pictures. I asked her to please send someone to the room to see for themselves if it wasn’t clear from the pictures. She yelled at me saying that they can’t keep sending people if I’m just going to keep checking the rooms. I told her it was unnecessary, unprofessional for her to yell at me and of course I’m going to check the rooms if I’m going to be sleeping anywhere. That’s no reason for her to get angry. She asked what I wanted to do, if I wanted to check out or what. I repeated how uncomfortable I was and how I could not stay there. I requested a refund and she processed the refund with an attitude the entire time. I ended up meeting my friend outside of the original room and we left through a different exit since I did not want to see Emma again. We had to wait about 30 minutes for an Uber and booked a hotel nearby that thankfully was very clean. I’m attaching photos to this review and hoping that Hilton does not remove them.