About O.R.D Inc. Kitchen & Bath Cabinets
O.R.D Inc. Kitchen & Bath Cabinets is a well-established contractor in Palm Desert, CA, with over 15 years of experience in kitchen and bathroom remodeling. They specialize in providing quality countertops, tiles, sinks, and all the necessary accessories for kitchen and bath projects. The business prides itself on its partnerships with top brands, ensuring the highest quality for clients. They are committed to customer satisfaction and stand behind their work. Customers have praised O.R.D for their beautiful end products and the craftsmanship involved in their projects. Many have noted that while the quality of work is impressive, there can be delays in project timelines. One customer mentioned that a job originally estimated to take 1-2 weeks extended significantly, causing some frustration. However, O.R.D. made efforts to address these concerns, offering discounts and additional features to compensate for the delays. It is advisable for future clients to clearly outline deadlines and responsibilities in their contracts. Overall, reviews highlight the professionalism of the team, with Octavio being particularly noted for his responsiveness and pleasant demeanor. Clients have expressed satisfaction with their completed projects and have shown confidence in returning for future renovations. O.R.D is recommended for anyone looking for quality remodeling work, despite the potential for extended timelines.
The end product is beautiful -- really beautiful! We had ORD replace our main bathroom cabinets sinks and faucets. What was a 1-2 week job as noted in the contract turned out to be way longer. No complaints on the workmanship but Octavio (the owner) desperately needs a little help in project management. This took way longer than I expected. I suggested to him to keep his customers informed. If there are delays -- OK -- but show the order dates and then corresponding proof of delays . Don't start the demo April 1 and then not install the new cabinets until May 16. Octavio made up for mishaps with discounts and things thrown in -- some of which I was unaware were my costs, which he then covered. He did offer a free cabinet over the toilet and roll-out shelving for the doors under the sinks, plus the cabinet pulls. That was generous. My advice to future customers: YES USE ORD but stipulate deadlines in the contract with consequences for not meeting them. Also ask to be outlined in the contract what are the customers' responsibilities as far as buying parts and their costs. Be prepared to prompt Octavio for updates. He responds very quickly. Octavio said he wanted my bathroom project to show the end-product in order to attain the other bathroom remodels and to do my kitchen, but I cannot be without a kitchen for 2 months. Yes -- an impressive end-product. We love it. I'd love to see what he can do for my kitchen, but in a more timely manner.
Octavio, Vanessa and his team were fantastic to work with. We were concerned that our kitchen remodel would take months to complete and it would be slow and expensive. Wrong. I thought we would have to settle for an all white kitchen. Wrong again. ORD is the real deal. I'm hesitant to post because we plan to now tackle the bathrooms and I don't want to wait because he's got a line of new customers :) Honestly, they are worth the wait. I'll submit another review once the primary bathroom is complete - see u soon. Give ORD a try.
Octavio remodeled 3 bathrooms for us in the fall of 2022. He was pleasant to work with and reasonably priced. We were and are thrilled with how the bathrooms turned out. We recently had some issues with two shower valves failing and Octavio responded immediately (same day) and came out the following day and replaced the failed parts. We couldn't be more pleased.