The Doctor was great and the equipment is great. Staff at greeting is very cold, not friendly. Even though we are regular customers at Costco optometry, his staff-took a while to find our previous visit information. Again, the support staff for the optometrist scores low in my opinion. The Costco staff where you get fitted for glasses and make the purchase order however is efficient. Costco offers great value in their selections and they keep glasses lense costs down.
February 2024
My husband and I had an exam with Michelle Zaw. She was very professional and I would go back to see her again. The assistant techs were also very nice. My low stars are based on the first person that you see when you walk in the door. The front desk girl. She wore no name tag, she was wearing lots of makeup and actually had a pretty face, but she was very rude. She blamed my husband and I for not telling her that we had insurance when it came down to pay. He was so upset that he left the lobby and went out to the waiting area. The insurance was not highlighted or requested on the form, and since we both had been there before, we assumed our insurance was on file since... read full review
August 2023
Professional, prompt, convenient, less of a cost than I expected, I have gone to this Mr. McMahill for 20 years and would recommend. He has much experience which I could not get chancing elsewhere. Michael S. of Rancho Mirage.
The Doctor was great and the equipment is great. Staff at greeting is very cold, not friendly. Even though we are regular customers at Costco optometry, his staff-took a while to find our previous visit information. Again, the support staff for the optometrist scores low in my opinion. The Costco staff where you get fitted for glasses and make the purchase order however is efficient. Costco offers great value in their selections and they keep glasses lense costs down.
My husband and I had an exam with Michelle Zaw. She was very professional and I would go back to see her again. The assistant techs were also very nice. My low stars are based on the first person that you see when you walk in the door. The front desk girl. She wore no name tag, she was wearing lots of makeup and actually had a pretty face, but she was very rude. She blamed my husband and I for not telling her that we had insurance when it came down to pay. He was so upset that he left the lobby and went out to the waiting area. The insurance was not highlighted or requested on the form, and since we both had been there before, we assumed our insurance was on file since... read full review
Professional, prompt, convenient, less of a cost than I expected, I have gone to this Mr. McMahill for 20 years and would recommend. He has much experience which I could not get chancing elsewhere. Michael S. of Rancho Mirage.